Monique Messer

• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
• Updated patient and insurance data and input changes into company computer system.

• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Optimized profits by controlling food, beverage and labor costs.
• Managed accounts payable, accounts receivable and payroll.
• Updated computer systems with new pricing and daily food specials.
• Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Resolved problems or concerns to satisfaction of involved parties.
• Worked closely with Front of the house and Kitchen staff to determine menu plans for special events or occasions.

HEMMERSBACH- Temporary Contracted IT Recruiter

• Recruited more than 50 candidates per role and used diverse screening tools to identify qualified talent.
• Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
• Contacted job applicants to inform of application status.
• Prepared and submitted listing of qualified applicants to Indeed for review and coordinated next-phase interviews with management team and potential candidate.
• Negotiated candidate salaries.
• Managed and updated recruitment ATS and CMS software.
• Prepared and submitted listing of qualified applicants for review and coordinated next-phase interviews with management team and potential candidate.

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• Collaborate with multiple university departments to assure student success.
• Assist students with the enrollment process and collect all documents needed
• Assisted students in career planning and provided scholarship facilities to deserving students.
• Supported students with filling out college application forms.
• Recruited and found potential students for academic programs.
• Daily outreach to students by receiving inbounds calls, and dialing students.
• Updating CRM, campus nexus with daily activities.
• Documented, maintained and tracked prospective student applications.
• Achieve monthly enrollment goals.
• Participated in campus outreach and involvement programs such as Open House and Orientation.
• Advised students on course selection, pathways and career options.

• Traveled with secret service, candidates during presidential campaign, and traveled with athletes.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Observed passengers for intoxication or possible threat to safety.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Executed menu and drink orders to meet preferences of passengers.

Field Organizer

• Increased community awareness.
• Worked with management staff to evaluate goals and create implementation strategies.
• Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
• Recruited, trained and managed volunteers with aim of equipping teams to independently organize events and campaigns.

Administrative Assistant

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Monitored schedules and calendar obligations for executives.
• Processed incoming mail and packages and placed envelopes in bins for employees.
• Booked flights and reserved hotel rooms to plan and coordinate staff travel.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Coordinated appointments, meetings and conferences.
• Take notes in meetings.

• Type and audit contract documents for compliance with company standards and be responsible for verifying all contract financial information and funds.
• Create accurate contracts for sales representives.
• Located and retrieved items using CRM tracking software.
• Reviewed incoming documents for accuracy and noted problems.
• Filed paperwork according to standard operating procedures and entered data points into tracking system.
• Maintained accuracy of work by completing deep research and resolving variances.

• Gift incentives to vacationers and local residents to use the Wyndham brand by scheduling tours to attend the sales presentation and purchase at the resort.
• Achieved goals by meeting weekly number of booked tours.
• Creating a great report with the guest.
• Developed positive relationships with new and existing customers, leading to increased sales opportunities.