Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Metzger

Spokane,WA

Summary

Experienced professional with over a decade of diverse customer service background. Skilled in money handling, bartending, serving, fast food, restaurants, retail, and management. Thrives on public interactions and community engagement. Recognized for quick learning, strong leadership, and commitment to teamwork. Defines work ethic with hard work, dedication, and enthusiastic approach to tasks.

Overview

9
9
years of professional experience

Work History

Assistant Manager

1898 Public House
09.2023 - Current
  • Assist in the management of daily operations, ensuring smooth and efficient workflow
  • Implemented new scheduling system that optimized staff allocation and reduced labor costs
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development

FOH Manager

Max at Mirabeau
10.2022 - 09.2023
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managing food and beverage operations within budget and to the highest standards
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Resolved guests complaints while maintaining positive customer environment.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Ability to spot and resolve problems efficiently
  • Guest-oriented and service-minded

Cash Handler

Northern Quest Resort & Casino
11.2021 - 12.2022
  • A Casino Vault Cashier is responsible for managing the secure handling of cash, chips, and other monetary instruments in the casino's vault. Their role is critical to ensuring the accurate accounting and flow of funds within the casino.
  • Cash Handling: Accurately count, verify, and balance large sums of cash, chips, and other assets.
  • Vault Management: Maintain security and organization of the vault, ensuring compliance with casino policies and procedures.
  • Transaction Processing: Handle deposits, withdrawals, and transfers between various casino departments (e.g., cage cashiers, gaming tables).
  • Record Keeping: Maintain detailed logs of vault transactions, ensuring all entries are precise and up to date.
  • Compliance: Follow all state gaming regulations, internal controls, and security protocols.
  • Reporting: Prepare daily financial reports and reconcile any discrepancies.
  • Communication: Coordinate with casino staff to ensure smooth financial operations.
  • Security Awareness: Monitor for suspicious activity and follow proper escalation procedures when necessary.

Server

Applebee's Grill + Bar
04.2020 - 11.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Boomers Sports Cellar
08.2018 - 04.2021
  • Memory, if it's one thing a successful bartender needs it's a good memory.
  • Mixology, a good bartender has the knowledge of trending drinks.
  • Friendliness, the bartender is pretty much the center of attention for guests so providing a friendly and inviting atmosphere to bar patrons is always my number 1.
  • Teamwork, it's our job to work together to make sure all guests are taken care of efficiently.
  • Cash management, making sure tickets are being filled accurately and swiftly.

Bartender

Zone 208 sports bar
07.2018 - 08.2020
  • Performed barback duties.
  • Prepared and served alcoholic beverages.
  • Maintained safety standards.
  • Performed opening and closing duties.
  • Experience with fast paced and high volume bars and dining establishments.
  • Provided fast, friendly and excellent customer service.
  • Worked lunch, dinner and closing shift.
  • Checked customer IDs.
  • 5 years of experience bartending.

Bartender

Denny's Restaurant
08.2017 - 10.2019
  • Crafting cocktails for gusts.
  • Filling cocktail orders for servers.
  • Cleaning bar.
  • Keeping my own till/bank.
  • Maintain bar inventory and supplies.
  • Maintaining and checking bar stock.
  • Interact with guests.
  • Upwelling.
  • Take food and drink orders.
  • Pos systems.

Waitress

Olive Garden
01.2016 - 08.2018
  • Ensured guest satisfaction during a 5 course meal.
  • Exceeded sales targets by upselling appetizers and drinks based on specific tastes and interests of diners.
  • Provided prompt, accurate, exceptional customer service.
  • Help guide guests to menu items or specials while adhering to their specific needs.
  • Worked together with other servers to minimize wait times for all guests regardless of which table they were at.
  • Was a leader or coach for all new servers to improve guest satisfaction leading to an increase in sales.

Education

12 - Core curriculum

Lewiston High School
Lewiston, ID
06.2014

Skills

  • Customer service
  • Bartending
  • Multitasking
  • Active listening
  • Order accuracy
  • Food and beverage pairings
  • Upselling techniques
  • Ordering procedures
  • Liquor, wine, and food service

Timeline

Assistant Manager

1898 Public House
09.2023 - Current

FOH Manager

Max at Mirabeau
10.2022 - 09.2023

Cash Handler

Northern Quest Resort & Casino
11.2021 - 12.2022

Server

Applebee's Grill + Bar
04.2020 - 11.2021

Bartender

Boomers Sports Cellar
08.2018 - 04.2021

Bartender

Zone 208 sports bar
07.2018 - 08.2020

Bartender

Denny's Restaurant
08.2017 - 10.2019

Waitress

Olive Garden
01.2016 - 08.2018

12 - Core curriculum

Lewiston High School

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