Monique Mikes
Las Vegas,NV
Summary
My objective is to join a professional organization or prominent company in a position which will provide an opportunity for advancement, flexibility and stability at the same time offer a forum to effectively utilize my experience and skills to enhance productivity, thus benefiting the company.
QUALIFICATIONS/SKILLS: PROFESSIONAL WITH HIGHLY ENERGETIC, OUTGOING AND DETAIL-ORIENTED NATURE. HANDLES MULTIPLE RESPONSIBILITIES SIMULTANEOUSLY WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Prep Cook
Fontainebleau/Chynna Club
Las Vegas
02.2024 - Current
- Assist with daily duties and prep of items for service for restaurant, prepare/butcher fish and seafood, prepare specialty menu items, unload and stock deliveries, maintain logs and refrigeration and assist in kitchen where needed
- Trained in all areas of the kitchen.
Customer Service/Enrollment/Membership
Anthem Blue Cross Blue Shield
Las Vegas
08.2018 - 10.2023
- Assist members with claims, billing and all issues relating to or associated with their health insurance coverage
- Reach out providers to resolve claims and billing concerns, process payments, letters and correspondences
- Responsible for several department duties and responsibilities such as sending department emails and performing department HIPAA audits.
Customer Support/Call Center
Knoah Solutions
Henderson
11.2017 - 07.2018
- Provided customer assistance via telephone; assist callers with product inquiries and issues, account verification and billing issues; orders and returns; track and research orders.
Customer Service
Career Strategies Inc.
Las Vegas
04.2016 - 11.2017
- Completed a variety of assignments varying in duties; Basic Leasing Agent duties including accepted and processed applications from prospective tenants, accepted request for service/work orders for maintenance; answered multi line phone, scheduled appointments to tour property, toured visitors and prospective applicants.
Customer Service/Retail Sales Associate
TJ Maxx
San Bernardino, CA
10.2015 - 04.2016
- Greeted shoppers, assisted customers with selections and purchases, covered all departments; jewelry, handbags/shoes, lingerie, home, men’s/women’s/misses, kids and infants, and fitting room.
Administrative Assistant
Smuthers Prosthetics & Orthotics
Byram, MS
09.2011 - 09.2014
- Greeted visitors and patients; answered phones; scheduled appointments; processed and updated patient information; verified medical coverage; maintained files and logs; scheduled daily trips for Road Team, performed basic office duties such as filing.
Education
Diploma - General Studies
University High
West Los Angeles, CA01.1985
Skills
- Cake Decorating
- Bakery/pastry
- Cook
- Line Cook
- Prep Cook
- Event Server
- Cashier/Concession
- Customer Service
- Excellent communications skills
- Very articulate
- Organized
- Efficient
- Through
- Accurate
- Detailed
- Reliable and prompt
- Team player
- Good basic math skills
- Computer literate
- Knowledge of MS Word
- Windows and Excel
- Familiar with health insurance related programs
- SalesForce
- Hybris
- Other Call Center systems/programs
- PBX operator/answer multi-line phones
- Data entry
- 10-key
- Fax
- Xerox
- Postage meter
Certification
- Certified Cake Decorator
Hinds County CDC 2009
References
References available upon request.
Timeline
Prep Cook
Fontainebleau/Chynna Club
02.2024 - Current
Customer Service/Enrollment/Membership
Anthem Blue Cross Blue Shield
08.2018 - 10.2023
Customer Support/Call Center
Knoah Solutions
11.2017 - 07.2018
Customer Service
Career Strategies Inc.
04.2016 - 11.2017
Customer Service/Retail Sales Associate
TJ Maxx
10.2015 - 04.2016
Administrative Assistant
Smuthers Prosthetics & Orthotics
09.2011 - 09.2014
Diploma - General Studies
University High
- Certified Cake Decorator
Hinds County CDC 2009
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