Monique Miller
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trustworthy and highly reliable with unsurpassed work ethic.
Overview
15
15
years of professional experience
Work History
Driver
Rideshare
06.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained 5 star status for customer satifaction
Operations Manager
Southern Style Vacation Property Management
06.2016 - 04.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Inspected work completed by cleaners, subcontractors and maintenance.
- Compiled inventory and supply list for all residences.
- Maintained professional relations with resort HOA.s and Presidents.
- Acted as liaison between property manager and homeowner.
- Able to troubleshoot simple maintenance issues and communicate with tradesmen and contractors to resolve issues.
Home Inspector
Fairways Florida Property Management
05.2015 - 06.2016
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Acted as liaison between vacation rental owners and company.
- Inspected and conducted audits of homes and condos to ensure quality control and consistency.
- Knowledge of basic home maintenance.
- Provided quarterly training of staff to ensure highest standard of cleanliness.
Pet Care Specialist
PetSmart
11.2012 - 06.2015
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Assisted team with department resets and overall store appearance following plan-o-grams.
Spa Manager/Substitute Instructor
Marinello Spa Academy
11.2008 - 05.2011
- Managed student and guest processes, adhering to safety and sanitation. Operated POS. Opening and closing of spa school.
- Trained and mentored students to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
Education
Cosmetology
Marinello Spa Academy
Los Angeles, CA10.2007
Skills
- Team Leadership
- Customer Service
- Employee relations and conflict resolution
- Inventory Management
- Employee Motivation
- Clean Driving Record
Timeline
Driver
Rideshare
06.2020 - Current
Operations Manager
Southern Style Vacation Property Management
06.2016 - 04.2020
Home Inspector
Fairways Florida Property Management
05.2015 - 06.2016
Pet Care Specialist
PetSmart
11.2012 - 06.2015
Spa Manager/Substitute Instructor
Marinello Spa Academy
11.2008 - 05.2011
Cosmetology
Marinello Spa Academy