Monique Miller-Stewart
Burbank,IL
Summary
Solutions-driven, business leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for my collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Programs Team Leader
HUB International Limited
07.2019 - Current
- Manages a team of 14 within a call center environment
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
- Manage conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increase customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly. As well as maintaining our programs overall retention numbers.
- Establish clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Leads by example, demonstrating commitment and professionalism that inspires my team members to excel.
- Manages the on and off boarding process of all team members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Leads cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Continuously achieves project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Oversees quality control measures, maintaining high standards for all project outputs.
Senior Insurance Agent
Allstate Insurance
05.2012 - 07.2019
- Contributed efforts towards over $150K gross revenue; top 100 new business sales producer for two consecutive years (2018: over $190K; 2017: over $155K); achieved 97% on all 2018 retention goals; often exceeding monthly sales objectives.
- Foster and build strong relationships with commercial and residential clients; identify and provide best recommendations to shield and cultivate client assets optimal to their needs.
- Provide support to address claim inquires and transactions; decreased cancellations and terminations for first year clients.
- Develop training and development plans; train new and existing agents on implementation methods.
Senior Licensed Personal Lines Producer & Office Manager
State Farm Insurance
03.2011 - 05.2012
- Managed office operations; defined and refined SOPs; identified process improvement initiatives, eliminated inefficiencies and streamlined processes.
- Motivated new and existing sales agency through the development of a training and sales incentive program resulting in increased sales production.
- Monitored and investigated claims and underwriting discrepancies and root causes; identified effective solutions to eradicate inconsistencies.
- Actively promoted agency products and services; mitigated client risk; analyzed and provided affordable quotes; wrote commercial and personal lines of insurance.
- Evaluated existing client policies during annual reviews to ensure continued alignment with their evolving financial goals and risk exposures.
Education
Masters - Healthcare Administration
University of Phoenix
Phoenix, AZ01.2016
Bachelor of Science - Business Administration
Robert Morris University
Chicago, IL01.2008
Skills
- Strategic Business Management
- Project Management
- Training & Development
- Client Relationship Management
- Team Building
- Applied EPIC
- Risk management
- Leadership
- PeopleSoft
- Workday
- Advanced Proficiency: Microsoft
Accomplishments
2025 Nick Baker Award Recipient
2024 Three A's Culture Award Recipient
Certification
- Illinois Property & Casualty
- Illinois Life & Health
Timeline
Programs Team Leader
HUB International Limited
07.2019 - Current
Senior Insurance Agent
Allstate Insurance
05.2012 - 07.2019
Senior Licensed Personal Lines Producer & Office Manager
State Farm Insurance
03.2011 - 05.2012
Masters - Healthcare Administration
University of Phoenix
Bachelor of Science - Business Administration
Robert Morris University
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