Monique Ming
Springfield,IL
Summary
Dynamic hospitality professional with extensive experience at Holiday Inn Express Hotel, excelling in housekeeping management and staff training. Proven ability to enhance operational efficiency through effective scheduling and strong communication skills. Committed to maintaining high cleanliness standards and fostering a positive work environment, ensuring exceptional guest satisfaction.
I am certified in Event planning and decorating as well as having my ServSafe Certification.
Overview
2
2
years of professional experience
Work History
Assistant Executive Housekeeper
Holiday Inn Express Hotel
03.2025 - 04.2025
- Assisted in managing daily housekeeping operations to ensure cleanliness standards are consistently met.
- Supported training of new staff on cleaning procedures and safety protocols.
- Coordinated inventory management for cleaning supplies, ensuring adequate stock levels.
- Implemented efficient scheduling for housekeeping staff to optimize workflow and coverage.
- Conducted inspections of guest rooms and common areas to verify adherence to quality standards.
- Collaborated with front desk personnel to address guest requests and feedback promptly.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
Banquet Server
Crowne Plaza
02.2025 - 03.2025
- Set up and dismantled banquet spaces according to event specifications.
- Delivered food and beverages efficiently to guests during events.
- Maintained cleanliness and organization of dining areas throughout service.
- Assisted in coordinating with kitchen staff for timely meal service.
- Supported team members in achieving high standards of customer service.
- Monitored guest satisfaction and addressed any concerns promptly.
- Adapted quickly to changing event needs and guest preferences.
- Followed all safety and sanitation protocols during food handling and service.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Server
Sand Valley Golf Resort
05.2023 - 09.2023
- Provided exceptional customer service while taking and delivering orders efficiently.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
Education
No Degree - Teaching
Mico University College
Kingston, Jamaica01-2023
No Degree - Nursing
Northern Caribbean University
Mandeville, Jamaica01-2014
CAPE Subjects - Sciences
Brown's Town Community College
St. Ann, Jamaica06-2010
High School Diploma -
Titchfield High School
Portland, Jamaica06-2008
Skills
- Health and safety
- Housekeeping
- Scheduling staff
- Recruitment and hiring
- Employee relations
- Task delegation
- Health and safety regulations
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Executive Housekeeper
Holiday Inn Express Hotel
03.2025 - 04.2025
Banquet Server
Crowne Plaza
02.2025 - 03.2025
Server
Sand Valley Golf Resort
05.2023 - 09.2023
No Degree - Teaching
Mico University College
No Degree - Nursing
Northern Caribbean University
CAPE Subjects - Sciences
Brown's Town Community College
High School Diploma -
Titchfield High School
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