Monique Mitcham

Work History

Contract Accounts Manager

Signify Health

01.2024 - 12.2024

Professional communications with physicians, nurses, and patients
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Residential Accounts Manager

Detroit Energy (DTE)

01.2021 - 12.2023

Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
Collaborated with sales teams to identify new opportunities, driving revenue growth.
Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.

Project Manager

Lowe’s

09.2016 - 11.2020

Oversaw 70+ full cycle design projects while managing a professional team of designers, contractors, and production talent
First 6 months: developed consulting, inspection, client financing
First 8 months: increased client base x4 by taking ownership of program
Southern California and western Arizona market
First 6 months: exceeded monthly sales quotas to reach top in the nation
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Met project deadlines without sacrificing build quality or workplace safety.
Planned, designed, and scheduled phases for large projects.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

E.S.L.- English as a Second Language Business Teacher

Berlitz de Mexico and English First

01.2018 - 01.2020

Developed customized curricula for diverse learning needs, resulting in improved student performance and engagement.
Improved student writing abilities through targeted feedback on assignments, demonstrating clear expectations for improvement.
Assessed student progress effectively by designing and administering comprehensive exams, quizzes, and projects.

General Manager

Gold’s Gym Health & Fitness

01.2017 - 01.2020

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Championed continuous improvement initiatives that enhanced operational performance across all departments.

General Manager

Running Room Canada

01.2016 - 01.2017

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Facility Director

Fitness Evolution

01.2016 - 08.2016

Managed a full service fitness, health and wellness membership only facility
Direct reports of 15+ staff, daily operations for optimal performance, ensuring smooth functioning of the facility.
Applied safety knowledge, codes understanding, and project management skills to complete tasks quickly and with minimal down time.
Ensured compliance with local, state, and federal regulations related to safety, health, and environmental concerns.
Facilitated effective communication between departments, fostering collaboration towards common goals.

Managing Director

Fit Image Inc.

01.2009 - 01.2016

Founded company whilst studying at the McGill University
Developed sales and marketing strategies, pioneered the new concept in Canada and lucrative business model of contracting professional fitness trainers into private and public health and fitness clubs
Oversaw private and corporate accounts
Managed recruitment and full onboarding process to 30 trainers

Founder, CEO

Miuccini Design Group LLC

07.2013 - 12.2015

Directed and oversaw projects from conception to completion of residential interior design projects
Cultivated and maintained strong client accounts
Reviewed and approved client legal contracts
Unique expertise in mid-century design to develop high-end interior designs and renovation plans
Established a successful business by identifying market needs and developing innovative solutions.
Led the strategic planning process to define business goals and ensure alignment across all departments.
Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
Conducted target market research to scope out industry competition and identify advantageous trends.

Summary

Overview

Work History

Contract Accounts Manager

Residential Accounts Manager

Project Manager

E.S.L.- English as a Second Language Business Teacher

General Manager

General Manager

Facility Director

Managing Director

Founder, CEO

Education

Certificate - real estate agent program

Certificate - HR Management

B.A. - Business management and international law

IO Psychology and law

fine art, multi media, ceramics and photography

B.Sc. - Legal Studies

Skills

Relocation

Citizenship

Languages

Interests

Timeline

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