Monique Mitchell
Manhattan,NY
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Empire Vison Marketing
04.2024 - Current
- Answered questions about company offerings with knowledgeable responses about products and services.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Exemplified professionalism during all interactions, adhering to company values and guidelines while representing the brand effectively.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Asked pertinent questions to understand customer requirements.
- Developed extensive knowledge of products and services to better assist customers.
Guest Service Agent
Spirit Airlines
04.2022 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Collaborated with team members to achieve consistently high-quality customer service standards.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
Caregiver
TriMed, Inc.
06.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Special Education Teacher's Assistant
Middle school
09.2020 - 10.2021
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Supported teacher in development of individual learning strategies.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
Cashier/Stocker/retail
D dollar warehouse
06.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Student Office Worker
In-School
01.2012 - 04.2013
- Supported office staff with timely completion of tasks and projects.
- Expedited document processing times through proficient use of various office equipment such as copiers, scanners, and fax machines.
- Improved office efficiency by streamlining records management and filing systems.
- Provided exceptional customer service to visitors, answering inquiries professionally and directing them to appropriate personnel.
- Collaborated with other staff members on special projects or events that contributed positively to overall school morale.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
None -
Rockaway Collegiate HS
Far Rockaway, NY05.2024
High school or equivalent - None
Rockaway collegiate
Beach, ND07.2020
Skills
- Teamwork and Collaboration
- Time Management
- Customer Service
- Problem-Solving
- Product Knowledge
- Attention to Detail
- Decision-Making
- POS Software
- Documentation And Reporting
- Inventory Management
- Professional telephone etiquette
- Administrative abilities
Certification
- Forklift Certified
- Driver's License
Assessments
- Work style: Reliability, Proficient, 11/01/21
- Cleaner fit, Proficient, 11/01/21
- Retail customer service, Completed, 01/01/22
Timeline
Retail Sales Associate
Empire Vison Marketing
04.2024 - Current
Guest Service Agent
Spirit Airlines
04.2022 - Current
Special Education Teacher's Assistant
Middle school
09.2020 - 10.2021
Caregiver
TriMed, Inc.
06.2019 - Current
Cashier/Stocker/retail
D dollar warehouse
06.2016 - 06.2017
Student Office Worker
In-School
01.2012 - 04.2013
None -
Rockaway Collegiate HS
High school or equivalent - None
Rockaway collegiate
- Forklift Certified
- Driver's License
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