Monique Mixson

Work History

Matt O'Neil Real Estate

09.2014 - Current

Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Advised and informed prospective clients on current market activities and conditions.
Wrote contracts to outline sales and purchases of properties.
Compared recently sold area properties to determine competitive market prices.
Resolved client concerns related to home purchases and sales to maintain high satisfaction ratings.
Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Mentored to new agents
Hands on involvement with all clients from beginning to closing.
Solution oriented and problem solver related to real estate transactions.
Maintained a high level of hands on customer service and involvement with all parties involved in all transactions to ensure a smooth closing process.

Marriott And Choice Hotel Branded Properties

01.2005 - 06.2014

Ensured all franchise guidelines, standards and procedures were followed 100% in order to stay incompliance with franchise requirements.
Interviewed, hired and trained all new employees. Conducted semi and annual employee evaluations. Created plans to help employees exceed expectations on the job.
Maintained all hotel employee records, conducted all employee trainings and continued training/education as required by owners and franchise.
Created strategies and training for each property to ensure achieving the highest level of customer satisfaction. Planned implementation and follow-up to maintain superior customer satisfaction along with receiving higher customer review ratings with great success.
Handled guest complaints and offered solutions to maintain high guest satisfaction rates.
Provided services efficiently and with high level of accuracy.
Supervised team of 15+ front desk agents, 20+ housekeepers, maintenance technicians and other managers.
Resolved any issues arising during shifts.
Created weekly schedules for all staff.
Prepared monthly audits and assimilated to owners and management company for review.
Created yearly budget for properties, monitored regularly to ensure budget goals were met.
Processed all vendors and all direct payment clients.
Lead for major and minor renovations at several properties.