Monique Molina
Corona,CA
Work Preference
Summary
Compliance and Operations Analyst with over 8 years of experience in regulatory enforcement, case management, and coordination within people-focused, policy-driven environments. Demonstrated strength in independently managing complex caseloads, collaborating with leadership, and applying policies with patrons in mind. Known for clear, empathetic communication and providing fair, data-driven outcomes.
Overview
8
8
years of professional experience
Work History
Compliance Analyst
California Regional Multiple Listing Service
Chino Hills, CA
04.2023 - 11.2025
- Functioned as the sole Compliance Analyst and dedicated point of contact for the Newport Beach Association of REALTORS, managing 100% of compliance reports, investigations, and external communications
- Managed a caseload of 6-10 new cases daily, maintaining active investigations, follow-ups, and compliance resolutions while meeting policy and service-level expectations
- Independently directed the Buyer’s Agent Change Request process, reviewing documentation, verifying required signatures, and ensuring policy-aligned corrections to MLS records
- Provided real-time compliance guidance via 100-200 confidential live chats per month, offering compliance case support, and assistance with all inquiries related to the CRMLS Rules and Policies
- Led internal process improvements by offering insight on how to replace outdated policy guidance with step-by-step procedural tools to support analyst development
- Conducted data-driven investigations, applying the CRMLS Citation Policy across over 20 rules, issuing citations, warnings, and inquiries while ensuring equitable enforcement
Volunteer Coordinator
Mary S. Roberts Pet Adoption Center
Riverside, CA
07.2022 - 04.2023
- Headed volunteer program operations by recruiting, onboarding, and sustaining 80-100 active volunteers to ensure coverage for daily shelter operations
- Designed and performed in-person training sessions, providing education to up to 15 volunteers per session on procedures, safety standards, and organizational policies
- Maintained accurate volunteer records and training documentation using BetterImpact and spreadsheets to support organization efficiency
- Served as the primary point of contact for all volunteer inquiries and conflict resolution, fostering engagement, retention, and mission-driven participation
Solutions Coordinator
Offerpad Brokerage CA, Inc.
Corona, CA
03.2022 - 06.2022
- Coordinated listing preparation for residential properties, scheduling photography, cleaning, landscaping, and other vendor services to prepare homes for market
- Published MLS listing by uploading property details and images, monitoring for accuracy and compliance prior to submission
- Drafted property descriptions for social media promotion to increase listing visibility
- Assisted a team of four real estate agents, tracking listing readiness, vendor timelines, and documentation completion through the point of sale
Transaction Coordinator
AAG Residential Services, Inc.
Irvine, CA
05.2020 - 02.2022
- Executed and administered all referral fee contracts for a team of 4 real estate agents, overseeing transactions from referral intake through point of sale and receipt of referral payment
- Tracked and reconciled monthly referral fee payments, organizing spreadsheets to verify amounts owed, payments received, and outstanding balances to report revenue
- Generated recurring performance and revenue reports on a monthly basis to facilitate visibility into referral volume, listing lifespans, agent activity, and revenue outcomes
- Recorded and updated Salesforce CRM records, logging referrals, transaction statuses, and agent data
- Developed and distributed internal process documentation to guide cross-departmental teams on referral submission procedures to improve lead handoff
Business Operations Coordinator II
WorldMark by Wyndham
Anaheim, CA
10.2017 - 04.2020
- Oversaw contract processing for potential buyers, examining submissions, verifying signatures, and monitoring for compliance with the company's suspense system
- Conducted new hire training across contracts, tour reception, and gifting departments to enhance departmental outcomes
- Administered gifting program, loading, issuing, and explaining incentives to presentation attendees
- Maintained inventory of presentation materials, office supplies, and promotional items for the sales department
- Executed tour reception operations, verifying qualification requirements, and assigning attendees to sales agents according to departmental roster
Education
Associate in Science For Transfer (AS-T) - Business Administration
Norco College
Norco, CA06.2026
Skills
- Compliance & Policy Interpretation
- Case Management & Investigations
- Operations & Process Coordination
- Interpersonal Communication & Training
- Data Tracking & CRM Systems (Salesforce, Microsoft Office, Google Workspace, and Microsoft Office)
Timeline
Compliance Analyst
California Regional Multiple Listing Service
04.2023 - 11.2025
Volunteer Coordinator
Mary S. Roberts Pet Adoption Center
07.2022 - 04.2023
Solutions Coordinator
Offerpad Brokerage CA, Inc.
03.2022 - 06.2022
Transaction Coordinator
AAG Residential Services, Inc.
05.2020 - 02.2022
Business Operations Coordinator II
WorldMark by Wyndham
10.2017 - 04.2020
Associate in Science For Transfer (AS-T) - Business Administration
Norco College