Monique Molina
Corona,CA
Work Preference
Summary
Compliance and Operations Analyst with over 8 years of experience in regulatory enforcement, case management, and coordination within people-focused, policy-driven environments. Demonstrated strength in independently managing complex caseloads, collaborating with leadership, and applying policies with patrons in mind. Known for clear, empathetic communication and providing fair, data-driven outcomes.
Overview
8
8
years of professional experience
Work History
Compliance Analyst
California Regional Multiple Listing Service
04.2023 - 11.2025
- Functioned as the sole Compliance Analyst and dedicated point of contact for the Newport Beach Association of REALTORS, managing 100% of compliance reports, investigations, and external communications
- Managed a caseload of 6-10 new cases daily, maintaining active investigations, follow-ups, and compliance resolutions while meeting policy and service-level expectations
- Independently directed the Buyer’s Agent Change Request process, reviewing documentation, verifying required signatures, and ensuring policy-aligned corrections to MLS records
- Provided real-time compliance guidance via 100-200 confidential live chats per month, offering compliance case support, and assistance with all inquiries related to the CRMLS Rules and Policies
- Led internal process improvements by offering insight on how to replace outdated policy guidance with step-by-step procedural tools to support analyst development
- Conducted data-driven investigations, applying the CRMLS Citation Policy across over 20 rules, issuing citations, warnings, and inquiries while ensuring equitable enforcement
Volunteer Coordinator
Mary S. Roberts Pet Adoption Center
07.2022 - 04.2023
- Headed volunteer program operations by recruiting, onboarding, and sustaining 80-100 active volunteers to ensure coverage for daily shelter operations
- Designed and performed in-person training sessions, providing education to up to 15 volunteers per session on procedures, safety standards, and organizational policies
- Maintained accurate volunteer records and training documentation using BetterImpact and spreadsheets to support organization efficiency
- Served as the primary point of contact for all volunteer inquiries and conflict resolution, fostering engagement, retention, and mission-driven participation
Solutions Coordinator
Offerpad Brokerage CA, Inc.
03.2022 - 06.2022
- Coordinated listing preparation for residential properties, scheduling photography, cleaning, landscaping, and other vendor services to prepare homes for market
- Published MLS listing by uploading property details and images, monitoring for accuracy and compliance prior to submission
- Drafted property descriptions for social media promotion to increase listing visibility
- Assisted a team of four real estate agents, tracking listing readiness, vendor timelines, and documentation completion through the point of sale
Transaction Coordinator
AAG Residential Services, Inc.
05.2020 - 02.2022
- Executed and administered all referral fee contracts for a team of 4 real estate agents, overseeing transactions from referral intake through point of sale and receipt of referral payment
- Tracked and reconciled monthly referral fee payments, organizing spreadsheets to verify amounts owed, payments received, and outstanding balances to report revenue
- Generated recurring performance and revenue reports on a monthly basis to facilitate visibility into referral volume, listing lifespans, agent activity, and revenue outcomes
- Recorded and updated Salesforce CRM records, logging referrals, transaction statuses, and agent data
- Developed and distributed internal process documentation to guide cross-departmental teams on referral submission procedures to improve lead handoff
Business Operations Coordinator II
WorldMark by Wyndham
10.2017 - 04.2020
- Oversaw contract processing for potential buyers, examining submissions, verifying signatures, and monitoring for compliance with the company's suspense system
- Conducted new hire training across contracts, tour reception, and gifting departments to enhance departmental outcomes
- Administered gifting program, loading, issuing, and explaining incentives to presentation attendees
- Maintained inventory of presentation materials, office supplies, and promotional items for the sales department
- Executed tour reception operations, verifying qualification requirements, and assigning attendees to sales agents according to departmental roster
Education
Associate in Science For Transfer (AS-T) - Business Administration
Norco College
Norco, CA06.2026
Skills
- Compliance & Policy Interpretation
- Case Management & Investigations
- Operations & Process Coordination
- Interpersonal Communication & Training
- Data Tracking & CRM Systems (Salesforce, Microsoft Office, Google Workspace, and Microsoft Office)
Timeline
Compliance Analyst
California Regional Multiple Listing Service
04.2023 - 11.2025
Volunteer Coordinator
Mary S. Roberts Pet Adoption Center
07.2022 - 04.2023
Solutions Coordinator
Offerpad Brokerage CA, Inc.
03.2022 - 06.2022
Transaction Coordinator
AAG Residential Services, Inc.
05.2020 - 02.2022
Business Operations Coordinator II
WorldMark by Wyndham
10.2017 - 04.2020
Associate in Science For Transfer (AS-T) - Business Administration
Norco College