Monique Montenegro
Baldwin Park,CA
Summary
Dedicated professional with extensive experience in case management, crisis intervention, de-escalation, patient advocacy, and case coordination, specializing in justice-involved and unhoused populations. Skilled in research, data analysis, interagency collaboration, and process improvement. Holds an MPA and has a proven record of strengthening program outcomes through effective communication and strategic planning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
City Of Culver City
06.2025 - Current
- Provide trauma-informed crisis intervention, mental health support, and de-escalation for individuals experiencing psychiatric distress, substance use issues, and acute behavioral crises.
- Conduct screenings, assess needs and eligibility, and refer clients to behavioral health programs, interim housing and community resources.
- Assist MCT staff in developing and implementing individualized treatment and rehabilitation plans.
- Deliver supportive counseling and psychological education to individuals and groups addressing mental health, substance use, housing instability, and related stressors.
- Advocate for clients by coordinating access to housing, social services, education, employment, and community supports.
- Collaborate with DMH, law enforcement, fire department and community agencies to ensure integrated care and effective crisis response.
- Support mental health education efforts through program development, community outreach, and resource navigation.
- Conduct home, community, and field visits to assess safety, identify signs of mental distress or danger, and support stabilization.
- Maintain accurate documentation, assessments, and case notes in compliance with program and public health standards.
- Transport clients safely to appointments and resources; perform routine vehicle safety checks.
Grievance Coordinator
Los Angeles County Department of Health Services
05.2024 - 05.2025
- Conducted thorough research and data analysis to resolve patient grievances, ensuring compliance with regulatory standards.
- Collaborated with interdisciplinary teams to improve service delivery and patient satisfaction.
- Acted as a liaison between patients, families, and medical providers, mediating disputes and facilitating communication.
- Developed resolution letters and documentation to address complaints promptly and professionally.
- Participated in policy discussions and risk management meetings to align organizational goals with community needs.
- Ensured patient rights are protected in accordance with regulatory requirements (CMS, Joint Commission, State Licensing).
Medical Case Worker
Los Angeles County Department of Health Services
02.2019 - 05.2024
- Worked with medical teams, patients and families to implement effective treatment plans.
- Explained medical care options to help families make informed healthcare decisions.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Completed psychosocial evaluations and needs assessments.
- Coordinated discharge planning for 10–20 patients per week.
- Coordinated placements for patients with medical, psychiatric, or emotional needs into appropriate facilities including board and care homes, skilled nursing facilities, intermediate care, residential programs, VA hospitals, and rehabilitation centers based on clinical recommendations and patient/family interviews.
Intensive Case Manager
The People Concern
11.2016 - 01.2019
- Provided intensive case management to individuals experiencing homelessness in permanent supportive housing settings, including residential homes, board-and-care facilities, and assisted living.
- Managed a caseload of 22 clients experiencing chronic homelessness, providing ongoing support and coordination within permanent supportive housing programs.
- Conducted comprehensive assessments to identify mental health, substance use, medical, and social service needs, and coordinated appropriate supportive services and permanent housing resources.
- Facilitated access to care by coordinating and accompanying clients to SSI/SSDI appointments, court hearings, and medical, dental, and mental health services.
- Collaborated with clients to develop individualized plans that promote long-term housing stability and improved overall functioning.
- Coordinated move-in assistance and communication with landlords / property management.
- Performed homeless outreach and intensive case management, working with HACLA, HUD, and additional housing partners to support placement and ongoing stability.
Intake Coordinator
Club Soba
01.2015 - 09.2016
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Supported a comprehensive substance use and mental health program providing detox, residential treatment, intensive outpatient services, and sober-living support.
- Conducted intakes and assessments to determine appropriate levels of care.
- Facilitated recovery-focused groups addressing relapse prevention, addiction education, emotional regulation, coping skills, and aftercare planning.
- Coordinated clinical interventions, detox and rehab services, and life-skills resources to support client stabilization and long-term recovery.
Program Coordinator
URDC Human Services Corporation
08.2009 - 10.2014
- Designed program implementation and maintenance plan.
- Oversaw staff schedules and assignments to handle programming demands.
- Scheduled and monitored programming to air content as planned.
- Managed daily operations of a Perinatal/Drug Medi-Cal SUD residential treatment program supporting women and family reunification through DCFS.
- Conducted client intakes, assessments, and treatment planning; coordinated perinatal and substance use services.
- Oversaw budgets, revenues, units of service, and fiscal compliance.
- Collected and analyzed LACPRS data; ensured performance dashboards met program and contractual requirements.
- Coordinated with SAPC on contracts, MOUs, and program compliance.
- Facilitated group sessions and collaborated with interdisciplinary staff to develop individualized case and reunification plans.
- Strengthened community partnerships and supervised chart audits, documentation, and preparation for site visits and regulatory reviews.
Education
Master of Public Administration - Health Care Management
Grand Canyon University
Phoenix, AZ08-2021
Bachelor of Arts - Sociology
Cal State San Bernardino
San Bernardino, CA12-2011
Skills
- Social work
- Client advocacy
- Resource identification
- Interdisciplinary collaboration
- Conflict resolution
- Team collaboration
- Care coordination
- Clear communication
- Relationship building
- Positive attitude
- Patient needs assessment
- Problem-solving
- Crisis intervention
Certification
Certified Alcohol & Drug Counselor
Timeline
Case Manager
City Of Culver City
06.2025 - Current
Grievance Coordinator
Los Angeles County Department of Health Services
05.2024 - 05.2025
Medical Case Worker
Los Angeles County Department of Health Services
02.2019 - 05.2024
Intensive Case Manager
The People Concern
11.2016 - 01.2019
Intake Coordinator
Club Soba
01.2015 - 09.2016
Program Coordinator
URDC Human Services Corporation
08.2009 - 10.2014
Master of Public Administration - Health Care Management
Grand Canyon University
Bachelor of Arts - Sociology
Cal State San Bernardino