Monique Montrey
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Leasing Associate
Highmark Residential
05.2023 - Current
- Streamlined application processes, improving the efficiency of leasing operations.
- Provided exceptional customer service throughout the leasing process, ensuring a smooth transition into residency.
- Coordinated closely with maintenance staff in resolving tenant issues, ensuring a seamless experience for residents and minimizing disruptions.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Interior Design Coordinator
Oakwood Homes LLC
01.2020 - 12.2022
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between interior designers and clients.
- Assisted designers with special tasks on daily basis such as design appointments.
- Prepared product and layout documents implementing diverse design concepts.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Ordered samples from vendors to handle presentation creation activities.
- Collaborate with interior designer by designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Collaborated with team members to help expand marketing channels.
Scheduling Consultant
Shazam Home Services
08.2018 - 01.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported clients with business analysis, documentation, and data modeling.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Collected, arranged, and input information into database system.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Care Coordinator
Oakwood Homes
08.2016 - 08.2018
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Addressed customer complaints to customers daily through phone, email and chat and mitigated dissatisfaction by employing timely and on-point solutions.
- Took ownership of customers issues to follow problems through to resolution.
- Developed engaging and informative warranty pamphlets, for in person and online tours of the property.
- Logged call information and solutions provided into internal database.
- Reconciled cost of orders 90% by selling warranty packages, offering promotions and correcting issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Customer Care Advocate
Speedy Cash
04.2014 - 08.2016
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Utilized loan origination software to process and track loan applications.
- Provided quick turnaround times to maintain fast-past schedule.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education
High School Diploma -
Eaglecrest High School
Centennial, COAssociate of Applied Science - Interior Design
Arapahoe Community College
Littleton, CO06.2025
Skills
- Community Engagement
- CRM Software
- Account Management
- Creative and Adaptable
- Passionate Leader
- Telephone Inquiry Management
- Recruitment and Marketing Techniques
- Sales Expertise
- Teamwork and Collaboration
- Conflict Resolution
- Microsoft Office/Excel Spreadsheets/Outlook
Websites
Timeline
Leasing Associate
Highmark Residential
05.2023 - Current
Interior Design Coordinator
Oakwood Homes LLC
01.2020 - 12.2022
Scheduling Consultant
Shazam Home Services
08.2018 - 01.2020
Customer Care Coordinator
Oakwood Homes
08.2016 - 08.2018
Customer Care Advocate
Speedy Cash
04.2014 - 08.2016
High School Diploma -
Eaglecrest High School
Associate of Applied Science - Interior Design
Arapahoe Community College