Monique Moore
Woodbridge,Virginia
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 5 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
Gateway Healthcare Services
01.2018 - 03.2023
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Created and maintained medical records from time of admission through patient discharge.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Contacted insurance companies for patient medical billing operations.
- Maintained patient information, medical histories, reports and examination results.
- Assisted with medical coding and billing tasks.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
CNA /Office PCA
Gateway Home Healthcare
01.2018 - 03.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Aided nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintains patient stability by checking vital signs and weight, testing urine and recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and standards.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Front Desk Receptionist
Keller Williams Realty - Demetros Benton
05.2017 - 01.2018
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2015
Skills
- CPR Certified
- HIPAA Compliance
- Telephone Etiquette
- Appointment Coordination
- Vital Signs Monitoring
- Conducting Intakes
- Patient Care
- Payment Posting
- Patient Relations
- Insurance Verification
- File Management
- Customer Service
- Clerical Support
- Patient Flow Management
- Correspondence Management
- Billing and Collection Procedures
Timeline
Medical Administrative Assistant
Gateway Healthcare Services
01.2018 - 03.2023
CNA /Office PCA
Gateway Home Healthcare
01.2018 - 03.2023
Front Desk Receptionist
Keller Williams Realty - Demetros Benton
05.2017 - 01.2018
High School Diploma -
Woodbridge High School
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