Monique Moore
Oklahoma City,Ok
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Tax Preparer
Martin's Tax Service
01.2008 - Current
- Handled 100's of complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within field of taxation.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as Tax Preparer over time.
- Streamlined tax filing processes for clients, ensuring smooth and efficient experience.
- Analyzed financial records to verify accuracy of tax returns.
Member Specialist
Sam's Club
11.2022 - Current
- Handled multiple complaints with prompt, courteous service to uphold professional reputation.
- Resolved customer issues through thorough dispute investigation.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
Manager
Liberty Tax Service
12.2018 - 04.2019
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Managed diverse caseload of clients across various industries, adapting quickly to meet each individual's unique needs.
- Maintained compliance by adhering to current tax laws and regulations.
Tax Document Examiner
Oklahoma Tax Commission
04.2017 - 11.2018
- Scanned and entered over 1000 taxpayer return documents for processing daily.
- Carried out laboratory examinations and analysis submitted by law enforcement and examiners.
- Dispatched mail for processing to FTE and temporary employees.
- Performed quality control checks on batches and completed returns.
Account Manager
Auto Advantage Finance
03.2015 - 01.2017
- Attended monthly sales meetings and quarterly sales trainings.
- Built positive relationships with clients, resulting in repeat business for the company.
- Developed, maintained and utilized diverse client base.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Manager
Six50Six Fashion And Gifts
08.2009 - 02.2016
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained sufficient inventory levels to meet customer demands at all times.
Retail Sales Clerk
At&t Mobility
08.2008 - 08.2009
- Sales of wireless phones and services, home services, and accessories
- Administrative functions including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintaining strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
- Maintain knowledge of competitive offers and provide feedback to managers regarding competition.
Wholesale Remittance Supervisor
Bank of Oklahoma
04.2007 - 08.2008
- Coordinating workflow and personnel of Remittance Department, monitor daily operation, provide input concerning production improvements, and service quality
- Oversee required changes or addition to policies and procedures, make recommendations regarding performance/attendance issues; responsible for staff training, ensure policy and procedures are followed; report monthly operational statistics, and perform as backup for Remittance Clerks
- Hold department meetings, leadership conferences, open forums, lead discussions, or “Town Hall” meetings when required.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Education
High School Diploma -
Midwest City High School
Midwest City, OKAssociate of Science -
Rose State College
Oklahoma City, OKAdvance License - Cosmetology
Dudley Cosmetology University
Greensboro, NCCosmetology - Cosmetology
Mid-Del Technology Center
Midwest City, OKSkills
8 years supervisor/management experience
- Scheduling and Coordinating
- Bank accounting operations and policies and procedures
- Ability to work well on my own and as a team
- Ability to motivate employees to foster team environment
- Excellent customer service skills as well as detailed and task oriented
- Report Preparation
- Relationship Building
- Issue Resolution
- Inbound Call Management
- Verbal and written communication
Timeline
Member Specialist
Sam's Club
11.2022 - Current
Manager
Liberty Tax Service
12.2018 - 04.2019
Tax Document Examiner
Oklahoma Tax Commission
04.2017 - 11.2018
Account Manager
Auto Advantage Finance
03.2015 - 01.2017
Manager
Six50Six Fashion And Gifts
08.2009 - 02.2016
Retail Sales Clerk
At&t Mobility
08.2008 - 08.2009
Tax Preparer
Martin's Tax Service
01.2008 - Current
Wholesale Remittance Supervisor
Bank of Oklahoma
04.2007 - 08.2008
High School Diploma -
Midwest City High School
Associate of Science -
Rose State College
Advance License - Cosmetology
Dudley Cosmetology University
Cosmetology - Cosmetology
Mid-Del Technology Center
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