Monique Moore
Lawrenceville,GA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Office Depot
02.2023 - 08.2024
- Developed and implemented training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing discrepancies and improving overall accuracy.
- Coordinated scheduling and staff assignments to optimize workflow efficiency across departments.
- Led cross-functional teams in executing promotional initiatives, increasing customer engagement and sales.
Nutrition Aide
Northside Hospital
12.2021 - 02.2025
- Dietary needs and Nutrition needs for patients.
- Prepared and delivered nutritious meals in compliance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Supported dietary staff by accurately portioning and serving meals to patients.
- Collaborated with healthcare team to address individual patient nutritional needs.
Patient Care Technician
Northside Hospital
03.2021 - 07.2025
- Monitored patient vital signs, reporting changes to nursing staff promptly.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Maintained accurate patient records, adhering to hospital protocols and standards.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented infection control procedures, promoting a safe healthcare environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
Customer Service Representative
Fidelity National Financial
12.2017 - 07.2019
- Help homeowners schedule appointments for hvac heating pool appliances etc
- Dispatch techs to homes
- Close appointments
- Assist homeowners with problems
- Inbound calls 80/100
Customer Service Manager
Amerifleet Transportation
06.2014 - 12.2018
- Led customer service team in resolving complex issues, enhancing client satisfaction and loyalty.
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Monitored performance metrics, providing insights and recommendations for continuous improvement strategies.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Server
Red Lobster
01.2016 - 09.2018
- Seating guests
- Taking orders
- Providing the best customer service
Customer Service Representative
Agape events
02.2012 - 07.2015
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex client issues by collaborating with internal departments for optimal solutions.
- Implemented process improvements that enhanced service delivery and client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Tony's Bar and Grill
08.2011 - 04.2014
Server
Hibachi Japanese Steakhouse
07.2011 - 05.2013
Cashier/Server
McDonald's
02.2010 - 09.2012
Education
High school or equivalent -
High School Diploma -
North Springs Charter High School
Sandy Springs, GAAssociate Degree in Nursing -
Gwinnett Technical College
Lawrenceville, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Microsoft office (6 years)
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Conflict resolution
Certification
- Insurance Claims Present
- Basic Life Support (BLS) September 2021 to September 2023
Languages
English - Fluent
Spanish - Beginner
Timeline
Manager
Office Depot
02.2023 - 08.2024
Nutrition Aide
Northside Hospital
12.2021 - 02.2025
Patient Care Technician
Northside Hospital
03.2021 - 07.2025
Customer Service Representative
Fidelity National Financial
12.2017 - 07.2019
Server
Red Lobster
01.2016 - 09.2018
Customer Service Manager
Amerifleet Transportation
06.2014 - 12.2018
Customer Service Representative
Agape events
02.2012 - 07.2015
Server
Tony's Bar and Grill
08.2011 - 04.2014
Server
Hibachi Japanese Steakhouse
07.2011 - 05.2013
Cashier/Server
McDonald's
02.2010 - 09.2012
High school or equivalent -
High School Diploma -
North Springs Charter High School
Associate Degree in Nursing -
Gwinnett Technical College
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