MONIQUE MOORE
Jacksonville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact department success.
Overview
22
22
years of professional experience
Work History
GOVERNMENT OPERATIONS CONSULTANT II
FLORIDA DEPARTMENT OF HEALTH NASSAU COUNTY
04.2025 - Current
- Responsible for the revenue management processes, which include receiving receipts (cash & checks) from all sites for deposit. Inputs revenue deposits into FLAIR. Prepares invoices for outside contractors for services provided.
- Serves as agency contract manager, assists Administrative Services Director and program managers with updating and submitting contracts, agreements, MOAs/ MOUs to assigned legal consortium for review. Responsible for assisting Administrative Services Director and CHD Administrator with reviewing and updating County Health Department and Finance and Accounting functions and guidelines according to the State policies and procedures as directed. Serves as the MyFloridaMarketplace Champion, requesting access and roles for Nassau CHD staff and Purchasing Card Administrator, requesting and updating access for purchasing card users. Serves as CHD HMS Liaison, works with centralized HMS Hub.
- Maintains and reconciles accounting ledgers and journals for all FLAIR transactions. Ensure all transactions are completed properly. Inputs accounting correcting entries. Distributes checks as appropriate. Assists the Volusia County Health Department Billing Hub with the submission of records to state contracted collection agency per Accounts Receivable policy. Coordinates access to insurance eligibility systems as needed.
- Serves as the backup Records Management Liaison responsible for record and subpoena requests from Legal Counsel.
ADMINISTRATIVE SERVICES DIRECTOR
FLORIDA DEPARTMENT OF HEALTH NASSAU COUNTY
07.2022 - 04.2025
- Responsible for the supervision of staff including appraisals, planning, directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.
- Responsible for providing operational and fiscal management for the identification and analysis of complex information management needs related to both the strategic and tactical operational support of the Health Department's Federal, State and grant funded public health programs, including development. Department and Board of County Commissioner. Responsible for preparing year-end financial statements and other annual reports Serves as the Change Fund Custodian. Serves as supervisor to the Contract Manager. Reviews and update all Finance and Accounting and Administrative internal operating procedures and guidelines in accordance with the State policies and procedural guidelines. Ensures bank deposits and monies received for deposit to department's Trust Fund. Coordinates accounting reports and financial statements with the county finance office.
- Directed development and implementation of administrative policies to enhance operational efficiency.
- Oversaw budget management and resource allocation for departmental initiatives, ensuring fiscal responsibility.
OPERATIONS & MANAGEMENT CONSULTANT II-SES
FLORIDA DEPARTMENT OF HEALTH CLAY COUNTY
11.2020 - 07.2022
- Responsible for supervising all aspects of fiscal, accounting, and purchasing division, supervisor of clinical scheduling department.
- Responsible for directing the workload and evaluating employees, planning and directing the department in its financial and fiscal daily operations. provide direct assistance to the Assistant Administrator in the formulation of policies and procedures that have a significant impact on the preparation and administration of the County Health Department budget.
- Ensuring fiscal processes (eligibility process, fee collections and Medicaid and third-party billing) are monitored to ensure compliance with federal, state and local guidelines. Ensures random checks of the processes are made immediately correcting errors, retraining/coordinate training for personnel. Formulate new or revise existing policies, procedures and protocols to assure conformance with State regulations and DOH policies. Ensure that staff is aware of new and revised policies and protocols. Supervise the preparation, maintenance, development and auditing of the Health Department's accounting data used to account for all fiscal transactions. Supervise and prepare all financial reporting data including reconciliation of FLAIR (SAMAS), completes year-end financial statements and reporting, E-payment report, annual SEFA reporting, Cost-Based Reimbursement report and other financial reports. Prepare and supervise preparation and maintenance of financial data on cash receipts and disbursements and submit financial statements as required. Supervise the preparation and processing of purchase requisitions, purchase card transactions and invoices for payments, ensuring accounts payable process is performed effectively and in compliance with all applicable rules and policies. Acts as agency purchasing card and MFMP administrator, establishing user access for CHD staff as indicated. Maintain and update the Fiscal page on the CHD SharePoint site.
- Monitor the preparation of all Patient, Third Party, Medicaid, Medicare, and HMO billing and receipt of payments that are performed by the billing contractor (Volusia County CHD). Perform follow-up, research, and maintenance for accounts receivable and payable. Serves as the County Health Department's Group Security Administrator for Florida Medicaid Management Information System (FLMMIS) Medicaid Access for determining client eligibility. Prepares and updates the sliding fee schedule for self-pay services annually as indicated by the BOCC. Serves as a liaison with the clinic and the VCHD billing hub.
- Maintain and monitor revenue intake such as cash, checks and credit card transactions throughout CCHD sites. Acts as the accounting liaison between all CCHD divisions including but not limited to the clinic, vital statistics, environmental health and administration. Ensure proper processing of daily accounts payable; ensuring the process of posting revenues in the state accounting system is performed effectively, in compliance with all applicable rules and policies. Serves as the cash custodian, responsible for local petty cash funds and establishing sub custodian accounts by assigning cash boxes.
- Responsible for the quarterly and annual cash audits. Assure proper coding of expenditures and revenues for entry in FLAIR, conduct vendor research, maintain vendor listings, review State/County vendor contracts and pricing. Ensures accounts payable process is performed effectively and in compliance with all applicable rules and policies.
- Provide direct assistance and data for the development of the annual budget, cost-based reimbursement, county and state contracts. Assist and advise Assistant Administrator regarding departmental spending, in preparing variance reports and amendments as needed. Provide training and assistance in all areas related to the agency's fiscal department (travel, billing, invoice processing, purchasing practices) as they are given under the directive of the Florida Statues, State Policies and Procedures. Acts as agency travel champion. Attend Quarterly Business Manager's meetings.
- Monitoring of HCS dashboard for incoming telephone calls. Assign back up assistance and provide direct assistance to operator during peak call volumes, as well as back up to vital statistics as CDR.
- Monitors and advises the RMLO for CCHD. Overseeing all outgoing medical records requests, maintains storage and destruction in compliance with all applicable rules and policies as well as legal consult and approval.
ACCOUNTANT III
FLORIDA DEPARTMENT OF HEALTH CLAY COUNTY
12.2003 - 11.2020
- Review and process accounts payable invoices, purchasing through MFMP and/or with state purchasing card, monthly FLAIR reconciliation, assist with daily deposit, prepare quarterly/monthly expense reports and audits, receive and distribute vendor warrants, electronic filing, preparation of daily vouchers, maintaining of ledgers and logs needed to track accounts payables, monitor RDS for receipt of payments, daily review of coding in the FLAIR accounting system, assist with development of annual budget, assist with the cost-based reimbursement, yearend forms and financial statements, STMS travel champion assists users with the travel process. Proficient in various DOH systems.
- Managed financial records ensuring compliance with state regulations.
- Collaborated with cross-functional teams to improve financial workflows.
Education
No Degree - Nursing
Florida State College
Jacksonville, FL11.2027
Skills
- Extensive and diverse accounting experience with accounts payables and receivables, purchasing, treasury management and preparation of financial reports
- Experienced with Microsoft Office, Excel, PowerPoint and Outlook, Internet, Florida Vendor Information Portal, Health Management System, FL Accounting System, Financial Information System, WORKS Purchasing Card System, People First, Financial Information Reporting System, MyFloridaMarketPlace, State Travel Management System, FL Medicaid Management System, Report Distribution System, Contract Management System, FACTS, PALM and other computer programs Knowledge of the organizations and operations of administrative programs rules and regulations Knowledge of standard FDOH business practices and accounting policies, budget principles and procedures
- Knowledge of the practices and principles of supervision and management
- Knowledge of the FL State Accounting System, FL State statutes, rules and regulations
- General knowledge of the principles and practices of personnel administration
- Ability to collect, analyze and interpret accounting data
- Ability to utilize problem-solving techniques
- Ability to work independently Ability to plan, organize and coordinate work assignments Ability to communicate effectively
- Ability to establish and maintain effective working relationships with others Ability to treat others in a fair and respectful manner
- Ability to manage multiple work assignments in accordance with the State of Florida and FDOH policies, rules and regulations
- Ability to document workflow and other activities relating to the improvement of management practices
- Staff training and development
Timeline
GOVERNMENT OPERATIONS CONSULTANT II
FLORIDA DEPARTMENT OF HEALTH NASSAU COUNTY
04.2025 - Current
ADMINISTRATIVE SERVICES DIRECTOR
FLORIDA DEPARTMENT OF HEALTH NASSAU COUNTY
07.2022 - 04.2025
OPERATIONS & MANAGEMENT CONSULTANT II-SES
FLORIDA DEPARTMENT OF HEALTH CLAY COUNTY
11.2020 - 07.2022
ACCOUNTANT III
FLORIDA DEPARTMENT OF HEALTH CLAY COUNTY
12.2003 - 11.2020
No Degree - Nursing
Florida State College