Monique Morales
Salinas
Summary
Dedicated and dependable relationship builder with strong organizational skills and a solid work ethic. Successfully manages multiple priorities with a positive attitude, demonstrating an ability to work well under pressure and multitask effectively. Recognizes the desires of customers and excels at providing customized solutions to build long-lasting loyalty.
Overview
10
10
years of professional experience
Work History
Social Services Assistant
Salinas Valley Post Acute
07.2024 - 02.2025
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Provided social work services, individual, and family therapy and referrals.
- Conducting initial and ongoing social assessments to understand residents' psychosocial needs, including family dynamics, support systems, and emotional well-being
- Collaborating with the interdisciplinary team to develop individualized care plans addressing social and emotional needs identified in assessments
- Assisting with discharge planning by identifying appropriate community resources and coordinating transition arrangements for residents leaving the facility
- Maintaining open communication with resident families, providing updates on their loved one's care, and addressing concerns or questions
- Providing emotional support to residents experiencing grief or loss
- Responding to resident crises or emergencies, providing immediate support and notifying appropriate staff
- Set up Care Conferences for patients and/or families to discuss how their overall health is and discuss discharge planning
- Assist transportation with hospital pick ups using gurney.
- Trained in using gurney
Admissions Coordinator
Salinas Valley Post Acute
04.2024 - 07.2024
- Provided exceptional customer service during phone and email interactions with prospective patients and/or their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Gathering basic information about potential residents' needs and medical history
- Pre-screening potential residents to determine if they meet the facility's admission criteria
- Arranging and providing facility tours to prospective residents and their families
- Collecting and completing necessary admission paperwork, including medical records, insurance information, and consent forms
- Verifying accuracy of information and updating resident records
- Assisting with the initial orientation of new residents, explaining facility policies and procedures
- Introducing residents to staff and other residents
- Excellent communication and interpersonal skills to interact with potential residents, families, and healthcare professionals
Medical Records Clerk
Salinas Valley Post Acute
03.2024 - 04.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
Receptionist
Salinas Valley Post Acute (Windsor Gardens)
03.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Activities Assistant
Windsor Gardens Rehabilitation Center Of Salinas
08.2022 - 03.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Documented preferences and helped develop relevant activities.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
Customer Service
Ross Dress for Less
02.2018 - 09.2018
- Checked customer prices and processed sales by scanning barcodes
- Answer customer telephone calls promptly to avoid on-hold wait times
- Cleaned maintained fitting room
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes
- Mark down clearance items
- Monitored customers for signs of theft
- Worked at a fast-paced scanning merchandise for each customer to avoid long lines at check out
Life Skills Coach
Independent Solutions Community Services
07.2016 - 09.2017
- Worked with Adults with Developmental Disabilities to become independent
- Assist clients with everyday life skills such as Medication Management, Meal Planning, Obtain Employment, Make Appointments, and Money Management
- Write Case Notes for each client and turned
- Assisted clients in building successful job strategies
- Maintained case files and documented actions
Maintenance
Walmart Supercenter
06.2015 - 07.2016
- Helped large volume if customers every day with positive attitude and focus on customer satisfaction
- Perform cleaning techniques by thoroughly sweeping and mopping all areas of the store, removing trash and biohazard materials in there designated safe areas
- Maintained clean restrooms
- Helped customers locating merchandise
- Greeted Customers as they entered the store
Customer Service
JOANN Fabric and Crafts
09.2014 - 01.2015
- Checked customer prices and processed sales by scanning barcodes
- Help customers with their general problems
- I'm restocking inventory and coordinating with coworkers
- Take phone calls from customers and respond to them
- Credit cards, checks, gift cards, and coupons were all processed by me
- Leveraged electric cutters and scissors to cut patterns
- Stocked, tagged and displayed merchandise as required
Education
High School -
El Puente School
Salinas, CA01.2013
Skills
- Customer service
- Communications
- Cash Handling
- Good Telephone Etiquette
- Inbound and Outbound Calling
- Invoicing
- Guest Services
- Case Note Documentation
- Problem Solving
- Inspiring Clients
- Team building
- Client Documentation
- Fast Learner
- Goal Setting
- Trustworthy
- Trained in gurney pick ups
Timeline
Social Services Assistant
Salinas Valley Post Acute
07.2024 - 02.2025
Admissions Coordinator
Salinas Valley Post Acute
04.2024 - 07.2024
Medical Records Clerk
Salinas Valley Post Acute
03.2024 - 04.2024
Receptionist
Salinas Valley Post Acute (Windsor Gardens)
03.2023 - 03.2024
Activities Assistant
Windsor Gardens Rehabilitation Center Of Salinas
08.2022 - 03.2023
Customer Service
Ross Dress for Less
02.2018 - 09.2018
Life Skills Coach
Independent Solutions Community Services
07.2016 - 09.2017
Maintenance
Walmart Supercenter
06.2015 - 07.2016
Customer Service
JOANN Fabric and Crafts
09.2014 - 01.2015
High School -
El Puente School
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