Monique Moreno
Tujunga,CA
Summary
I am currently looking for opportunities in preschool, elementary, or high school settings, as well as in a values-driven organization. I have a High School Diploma and I am working towards an associate degree in Early Childhood Education. My interpersonal skills are strong, and I have a positive and upbeat personality that enables me to provide quick and professional services. I am passionate about supporting and helping others and focus on delivering excellent customer service to ensure that people feel welcomed, appreciated, and valued. I am a responsible and hardworking individual with a strong work ethic, reliable attendance, and excellent time management skills. Additionally, I am flexible and willing to take on a variety of tasks. I have strong organizational and listening skills, and I am able to communicate effectively with others. I am capable of working independently as well as in a team.
Overview
6
6
years of professional experience
Work History
Sales Associate
Marshalls
Lancaster, CA
01.2018 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
YMCA Volunteer
YMCA Child Development Center
06.2021 - 06.2022
- Served as an ambassador for the YMCA brand at community outreach events, spreading awareness about available services while recruiting new volunteers or members.
- Hosted monthly meetings with volunteers to discuss upcoming events and initiatives.
- Collaborated with other departments to create cross-functional programming that addresses multiple areas of member needs and interests.
- Collaborated with local organizations to provide food baskets to families in need.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Security Officer
Six Flags Magic Mountain
Santa Clarita, CA
05.2021 - 10.2022
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to emergency situations to assess and deflect issues.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Checked and verified photo identification prior to granting facility access.
School Security Guard
Palmdale Aerospace Academy
01.2023 - 03.2023
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Contributed to the creation of an incident-free environment by identifying and addressing potential risks proactively.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Documented safety and security incidents using preset guidelines and methods.
- Streamlined communication between staff, students, and parents through timely updates on security policies and procedures.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
Main Entry (Admission Host)
Universal Studios
Hollywood, CA
04.2023 - 04.2024
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Security Officer
Live Nation
North Hollywood, CA
06.2023 - 01.2024
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Issued access cards to authorized personnel to monitor access points.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Preschool Teacher
Sunland Academy
Pasadena, CA
04.2024 - 06.2024
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
Education
Associate of Science - Early Childhood Education
Los Angeles Mission College
Sylmar, CA06.2026
High School Diploma -
Lancaster High School
Lancaster, CA06.2020
No Degree - Early Childhood Education
Antelope Valley College
Lancaster, CASkills
Ability to work with a team
Ability to build a relationship
Ability to follow oral and written instructions
Committed to treating colleagues and customers with respect Ability to bend, lift, open, and move products up to 50 pounds
Possess the stamina to stand/walk for extended periods of time Skilled in addressing and resolving customers' concerns/problems Capable of engaging in verbal and nonverbal communication skills
Ability to demonstrate a customer-centric mindset by modeling selling behaviors with a passion Ability to display positive energy while demonstrating sound judgment and decision-making skills
Ability to deliver a high level of customer service in any environment and work in a fast-paced environment Capable of being punctual, working a flexible schedule; including nights, weekends, and holidays as required Ability to deal with the general public in an effective, and courteous manner, including communicating
electvely warn onverse and somenmes anery nosure and threatenine customers
CONTINUING EDUCATION (representative training only, not an exhaustive listing)
- Active Listening
- Being Respectful
- Customer Service
- Conflict Resolution
- Healthy and Safety
- Stress Management
- Time Management
- Planning and Organizing
- Emergency Preparedness
Timeline
Preschool Teacher
Sunland Academy
04.2024 - 06.2024
Security Officer
Live Nation
06.2023 - 01.2024
Main Entry (Admission Host)
Universal Studios
04.2023 - 04.2024
School Security Guard
Palmdale Aerospace Academy
01.2023 - 03.2023
YMCA Volunteer
YMCA Child Development Center
06.2021 - 06.2022
Security Officer
Six Flags Magic Mountain
05.2021 - 10.2022
Sales Associate
Marshalls
01.2018 - 03.2020
Associate of Science - Early Childhood Education
Los Angeles Mission College
High School Diploma -
Lancaster High School
No Degree - Early Childhood Education
Antelope Valley College