Summary
Overview
Work History
Education
Skills
Timeline
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Monique Morgan

174 Henhouse Court Zebulon,NC

Summary

Accomplished Shelter Monitor and Administrative Specialist with a proven track record at Interact of Wake and DHHS-DPH-EHS. Excelled in maintaining a respectful, secure environment and enhancing team productivity. Skilled in motivational interviewing and multitasking, adept at crisis intervention and safeguarding information. Demonstrated exceptional decision-making and cross-cultural sensitivity, significantly improving resident self-sufficiency and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Shelter Monitor

Interact of Wake
04.2022 - Current
  • Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Maintained accurate records of resident progress and incidents, ensuring timely communication with appropriate staff members.
  • Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
  • Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
  • Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
  • Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
  • Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.

Administrative Specialist

DHHS-DPH-EHS
05.2004 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Maintained a professional work environment by establishing clear office policies and procedures.
  • Increased efficiency in data entry tasks through the implementation of advanced software tools.

Education

James Hillhouse High School
New Haven, CT
06.1987

Skills

  • Professional boundaries
  • Motivational interviewing
  • De-escalation techniques
  • Cross-cultural sensitivity
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Verbal and written communication
  • Decision-making

Timeline

Shelter Monitor

Interact of Wake
04.2022 - Current

Administrative Specialist

DHHS-DPH-EHS
05.2004 - Current

James Hillhouse High School

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Monique Morgan