Monique Morgan
Las Vegas
Summary
Innovative leader with strong skills in process improvement and risk assessment. Track record of coordinating training initiatives that boost team skills and efficiency, contributing to enhanced project outcomes and organizational success.
Overview
11
11
years of professional experience
Work History
Assistant Vice President
Barclays
Henderson
01.2019 - Current
- Directed project timelines and deliverables for strategic initiatives within organization.
- Led cross-functional teams to drive process improvements across departments.
- Cultivated relationships with key stakeholders and clients to enhance engagement.
- Coordinated training initiatives aimed at improving team skills and efficiency.
- Facilitated alignment meetings to ensure project goals matched organizational objectives.
- Ensured compliance by monitoring adherence to regulatory standards and policies.
- Conducted risk assessments to identify threats and develop proactive mitigation strategies.
- Implemented customer service excellence standards to elevate client satisfaction.
- Developed training materials for new process initiatives and standard operating procedures.
- Conducted assessments to evaluate employee performance and training needs.
- Mentored junior trainers in instructional techniques and training delivery methods.
- Implemented digital tools to streamline training delivery and documentation processes.
- Developed and implemented training programs for new process employees.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Collaborated with other departments to maintain current knowledge of training needs.
- Facilitated group discussions with trainees to ensure comprehension of process objectives.
- Created and maintained comprehensive documentation related to process training activities.
- Gathered and organized training materials to support program objectives.
- Utilized various software applications such as Microsoft Office Suite and Adobe Creative Suite for instructional design purposes.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Critical Care Unit Secretary
Dignity Health
Henderson
01.2016 - 01.2019
- Managed patient admissions and discharges in critical care environment.
- Coordinated communication between medical staff and families effectively.
- Maintained accurate patient records using electronic health record systems.
- Scheduled appointments and arranged transportation for patients as needed.
- Assisted in maintaining a clean and organized work area for efficiency.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Supported nursing staff by preparing necessary documentation for patient care.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided clerical support to nurses and physicians in the Critical Care Unit.
- Performed data entry of patient information into hospital databases.
- Answered telephones, responded to inquiries and transferred calls as needed.
- Prepared patient charts prior to admission into the unit.
- Updated patient information in electronic health record systems.
- Assisted nursing staff with preparing new patient admissions packets.
- Monitored cardiac rhythms using advanced telemetry equipment and software.
- Documented vital signs and rhythm changes in electronic medical records accurately.
- Participated in training new staff on monitoring protocols and procedures.
- Operated telemetry systems to monitor patient's heart rate and rhythm remotely.
- Identified potential issues with the patient's ECG tracing before they become critical situations.
- Reviewed patient information to determine normal and abnormal heart patterns.
- Responded quickly to any alarms generated from the monitors in order to assess potential problems.
Education
Life Coach Certification - Life & Transformation
Brave Thinking Institute
Rancho Santa Margarita, CA05-2022
Associate of Science - Massage Therapy
High Tech Institute
Las Vegas, NV04-2007
Some College (No Degree) - Telemetry
College of Southern Nevada
Las Vegas, NVSkills
- Project management
- Risk assessment
- Stakeholder engagement
- Regulatory compliance
- Process improvement
- Customer relationship management
Affiliations
Volunteer for Womens shelters
Timeline
Assistant Vice President
Barclays
01.2019 - Current
Critical Care Unit Secretary
Dignity Health
01.2016 - 01.2019
Life Coach Certification - Life & Transformation
Brave Thinking Institute
Associate of Science - Massage Therapy
High Tech Institute
Some College (No Degree) - Telemetry
College of Southern Nevada