Monique Morris

• Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
• Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Monitored and documented safety standards to verify compliance.

• De-escalated problematic customer concerns, maintaining, calm, friendly demeanor. Met or exceeded call speed.
  accuracy and volume benchmarks on consistent basis.
• Managed customer expectations by claritying needs, identifying options and recommending products and services.
• Consulted with customers to resolve service and billing issues.

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Mentored new members on scripts, strategies and company information to maximize performance.
• Configured automated network services to maximize reliability.
• Installed, set up ana repaired devices and system components.

• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Addressed inquiries, resolved customer issues and managed customer relations.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.