Monique Mouton
Houston
Summary
Results-driven Retail Store Manager adept at enhancing productivity and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals.
Overview
28
28
years of professional experience
Work History
Regional Service Center Manager
Texas Department of Motor Vehicles
Houston
10.2025 - Current
- Directed daily operations, workflows, and service delivery at a regional service center to ensure consistent compliance with TxDMV, Vehicle Titles and Registration (VTR) policies, and state transportation codes.
- Managed, mentored, and evaluated administrative and technical staff to ensure compliance with governmental processing and customer service standards.
- Ensured strict adherence to state laws regarding the issuance of replacement titles, bonded title rejection letters, and commercial motor carrier credentials.
- Oversaw investigation and resolution of complex title errors and issuance of temporary operating authorities, ensuring accuracy in financial and legal document verification.
- Evaluated customer service processes and procedures, implementing continuous workflow improvements to resolve highly complex title/registration issues and reduce processing times.
- Acted as a Custodian of Records, certifying official vehicle title and registration documents for state agencies and court purposes.
- Served as the primary liaison between the TxDMV headquarters, county tax offices, law enforcement, dealerships, and the general public to communicate and interpret agency policies.
- Conducted on-site visits and oversight for county tax offices, reviewing rules/regulations, and performing annual audits of accountable and non-accountable state inventory.
- Developed and delivered training for governmental entities, industry stakeholders, and department personnel regarding new motor vehicle systems and processes.
- Monitored facility performance metrics and produced daily/monthly production reports to ensure operational continuity and data accuracy.
- Managed the accounting and auditing of regional fee collections, ensuring secure handling of accountable items and accurate financial reconciliations.
Store Manager
Dick's Sporting Goods
Houston
08.2017 - 11.2024
- Trained and developed new associates on POS system and key sales tactics.
- Reported to the district manager regarding all store and staff issues.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Scheduled and led weekly store meetings for all employees.
- Generated repeat business through exceptional customer service.
- Opened a new store location and assisted in recruiting and training new staff.
- Delivered excellent customer service by greeting and assisting each customer.
- Designed and implemented customer satisfaction metrics.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Contributed to merchandising ideas at team sale meetings.
- Worked closely with the district manager to formulate and build the store brand.
- Head of Safety.
Logistics Manager
Macy's
Houston
03.2016 - 08.2017
- Addressed customer inquiries and resolved complaints.
- Designed and implemented customer satisfaction metrics.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Contributed to merchandising ideas at team sale meetings.
- Worked closely with the district manager to formulate and build the store brand.
- Head of Safety.
Logistics Manager
Academy Sports and Outdoors
Houston
05.2013 - 01.2016
- Addressed customer inquiries and resolved complaints.
- Designed and implemented customer satisfaction metrics.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Contributed to merchandising ideas at team sale meetings.
- Worked closely with the district manager to formulate and build the store brand.
Shipping and Receiving Manager/Department Manager
Bed Bath and Beyond
Houston
10.2001 - 03.2013
- New Store Openings.
- Maximized sales by shipping on time and accurately.
- Allocated employee roles based on store needs to optimize operations.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Boosted profits through targeted sales training and identification of profit loss areas.
- Tracked time spent on assignments each day for productivity reporting.
- Stocked, staged and transported goods.
- Verified computations against physical count of stock.
- Enhanced sales performance by ensuring timely and accurate shipments.
- Forecasted manpower requirements based on daily workload and company targets.
- Interviewed job candidates and made staffing decisions.
- Reported to the store manager regarding all store and staff issues.
- Stocked and staged goods for display while transporting them to designated areas.
- Generated repeat business through exceptional customer service.
- Reported all equipment failures and malfunctions to supervisor.
- Operated PC and RF-based computer systems with a high level of accuracy.
Assistant Manager
Boat Us
Houston
01.2001 - 09.2001
- Trained and developed new associates on POS system and key sales tactics.
- Reported to the district manager regarding all store and staff issues.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Scheduled and led weekly store meetings for all employees.
- Generated repeat business through exceptional customer service.
- Addressed customer inquiries and resolved complaints.
- Opened a new store location and assisted in recruiting and training new staff.
Dock Manager/Area Sales Manager
Dillard's
Houston
06.1998 - 01.2001
- Answered customer questions regarding store merchandise, department information and pricing.
- Led merchandise selection, pricing, planning, and marketing to align offerings with customer preferences.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Completed stock orders and managed inventory levels.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Rotated manufacturer products as needed.
- Rotated manufacturer products based on inventory turnover.
- Tracked time spent on assignments each day for productivity reporting.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Developed weekly schedules for 45 warehouse employees to ensure optimal staffing and workload balance.
- Received, stored and shipped goods and materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Forecasted manpower requirements based on daily workload and company targets.
- Built and trained a motivated team of 45 warehouse staff to enhance operational effectiveness.
- Maximized sales by shipping on time and accurately.
- Redirected shipments en route in response to customer requests.
Education
High School Diploma -
Buisness University of Louisiana Lafayette
Lafayette, LASome College - Business
University of Louisiana at Lafayette
Lafayette, LASkills
- Service operations
- Customer service excellence
- Service delivery
- Quality assurance
- Customer relationship management
- Process improvement
- Compliance management
- Workflow improvement
- Inventory management
- Financial oversight
- Cost management
- Staff supervision
- Workforce management
- Staff training
- Training programs
- Recruitment and hiring
- Performance evaluation
- Performance tracking
- Performance assessment
- Employee engagement
- Staff performance evaluation
- Operational excellence
- Document processing
- Leadership trained
- Motivation
- Resource allocation
- Team leadership
- Team building
- Coaching and mentoring
- Conflict resolution
- Effective communication
- Communication effectiveness
- Active listening
- Team cooperation
- Time management
- Detail-oriented
- Problem solving
- Idea generation
- Budget management
- Safety trained
- Teamwork
- Staff development
- Employee development
- Customer relations
- Customer service
- Budget management
- Idea generation
- Staff management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Management & Leadership Skills: Planning & Execution, 03/01/20, Proficient, https://share.indeedassessments.com/share_to_profile/82a7e9ec2b6aaa604f84b49bfebfcc8ceed53dc074545cb7
- Supervisory Skills: Motivating & Assessing Employees, 03/01/20, Highly Proficient, https://share.indeedassessments.com/share_to_profile/c74f1f752eba8230b782a695c48de431eed53dc074545cb7
Timeline
Regional Service Center Manager
Texas Department of Motor Vehicles
10.2025 - Current
Store Manager
Dick's Sporting Goods
08.2017 - 11.2024
Logistics Manager
Macy's
03.2016 - 08.2017
Logistics Manager
Academy Sports and Outdoors
05.2013 - 01.2016
Shipping and Receiving Manager/Department Manager
Bed Bath and Beyond
10.2001 - 03.2013
Assistant Manager
Boat Us
01.2001 - 09.2001
Dock Manager/Area Sales Manager
Dillard's
06.1998 - 01.2001
High School Diploma -
Buisness University of Louisiana Lafayette
Some College - Business
University of Louisiana at Lafayette