Monique Munford
Richmond,VA.
Summary
Ensured adherence to company policies and guidelines while demonstrating compassion and respect. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Packer
Amazon
11.2023 - Current
- Sort
- Packaged products efficiently for timely shipment to customers.
- Maintained cleanliness and organization of packing areas to enhance productivity.
DSP Delivery Driver
Amazon Thomas Logistics
10.2021 - 08.2022
- Sort
- Delivered Mail
- Implemented quality control measures, consistently maintaining high standards for package handling and delivery accuracy.
- Oversaw daily operations, ensuring compliance with safety protocols and efficiency standards.
Food Preparation Worker
Cracker Barrel
01.2020 - 04.2020
- Prepared and assembled food items according to standardized recipes and safety protocols.
- Operated kitchen equipment efficiently, ensuring proper maintenance and cleanliness.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
Food and Beverage Supervisor
Kings Dominion
11.2018 - 03.2020
- Customer Service
- Assigned daily job duties
- Planned and prioritized of needs
- Addressed customer complaints as needed
- Additional duties as needed
- Supervised daily food and beverage operations, ensuring high standards of quality and service.
- Implemented inventory control measures to minimize waste and optimize supply levels.
Day Site Coordinator
CARITAS
06.2018 - 11.2019
- Quality Customer Service
- Observed behavior of individuals seeking shelter during Sign-in, screening out anyone whose behavior is inappropriate
- Completed intake on all new clients coming into the program on a daily basis and getting that information to the Day Site Coordinator in a timely fashion
- Consistently ensured the accurate completion of all paperwork
- Assisted in prioritizing individuals seeking shelter according to company policy
- Be aware of all policies and procedures regarding staff and clients
- Facilitated congregational activities and ensured that appropriate boundaries between clients and volunteers were maintained
- Engaged and supervised volunteers participating in program activities
- Acted as a liaison
- In support efforts provided support and structure for homeless adults/families
- Reported to company all requests for emergency assistance
- Additional duties as needed
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Implemented monitoring systems to track service delivery, improving overall program efficiency.
Peer Mentor
The Healing Place
06.2017 - 10.2017
- Assisted and motivated those who may need guidance to overcome barriers and support them throughout the process
- Met 15 individuals one to one twice a week to maintain rapport and discussed progress
- Promoted recovery, coordinated and prepared activities accordingly
- Assisted individuals with Recovery Dynamic assignments and used the Big Book as cross ref.
- Coordinated and accessed community resources
- Maintained client records and competed progress notes
- Advocated as needed
- Facilitated/Co-facilitated weekly group sessions
- Ensured that individuals followed Treatment Plan
- Monitored progress, review of plan, case closure or reassessed as needed
- Facilitated group discussions to promote personal growth and recovery.
Case Management (Intern)
CARITAS
01.2017 - 05.2017
- Completed Intake forms and assessed the homeless family population
- Ensured that clients understand Client's Rights, Consent forms and signed
- Developed service plans with the collaboration of the individual and help those who needed guidance on meeting their goals
- Co-facilitated group sessions
- Met with clients individually to discuss progress, documented and reported to Case Manager
- Coordinated with consumer for accessing community resources
- Coordinated and prepared activities accordingly
- Additional duties as needed
Stowed
Amazon
10.2015 - 12.2016
- Stowed items efficiently in designated locations to optimize warehouse space and enhance retrieval processes.
- Operated handheld scanners to track inventory accurately and maintain stock integrity.
- Monitored storage areas for safety compliance, ensuring adherence to company protocols and regulations.
Education
Associate Degree - Social Science
J. Sargeant Reynolds Community College
Richmond, VA05.2016
Skills
- Achieved exceptional customer satisfaction by applying strong listening and communication skills Elevated team performance through strategic adaptability and proactive problem-solving Resolved conflicts with respect and sensitivity, resulting in a positive service culture
- Packing boxes
- Efficient packing
- Labeling
- Warehouse safety
Timeline
Packer
Amazon
11.2023 - Current
DSP Delivery Driver
Amazon Thomas Logistics
10.2021 - 08.2022
Food Preparation Worker
Cracker Barrel
01.2020 - 04.2020
Food and Beverage Supervisor
Kings Dominion
11.2018 - 03.2020
Day Site Coordinator
CARITAS
06.2018 - 11.2019
Peer Mentor
The Healing Place
06.2017 - 10.2017
Case Management (Intern)
CARITAS
01.2017 - 05.2017
Stowed
Amazon
10.2015 - 12.2016
Associate Degree - Social Science
J. Sargeant Reynolds Community College