Monique Muñoz
Phoenix,AZ
Summary
Dedicated costumer service professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Nirvana Center
Phoenix , AZ
04.2022 - Current
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Managed efficient cash register operations.
- Offered exceptional customer service while promoting the company brand and educating the customers on the company’s mission and values.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
Bud Trimmer
Cut Above
Phoenix, AZ
01.2021 - 04.2022
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Trained new hires on how to trim, and properly sanitize tools and work area.
Manager's Assistant
Vibes By California
Stockton, CA
12.2017 - 12.2021
- Managed a team of 10-15 employees and provided coaching and monitoring on sales floor.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Supervisor
Cookies Tempe
Tempe, AZ
01.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Master Of Pharmacy - Pharmacy Technology
Carrington College California - Sacramento
Sacramento, CA01.2015
Cosmetology
Marinello School of Beauty - Los Angeles
Los Angeles, CA01.2013
Diploma -
Parkridge High School
Long Beach, CA08.2012
Skills
- Critical thinking and problem solving
- Oral and written communication skills
- Teamwork and Collaboration
- Leadership
- Self management
- Team management
- Customer focus
- Consultative sales
- Performance Monitoring
- Regulatory Compliance
- Coaching and Mentoring
- Employee Engagement
Certification
Cannabis Budtender Certification
(ADHS) 2022-2024
Timeline
Supervisor
Cookies Tempe
01.2024 - Current
Team Lead
Nirvana Center
04.2022 - Current
Bud Trimmer
Cut Above
01.2021 - 04.2022
Manager's Assistant
Vibes By California
12.2017 - 12.2021
Master Of Pharmacy - Pharmacy Technology
Carrington College California - Sacramento
Cosmetology
Marinello School of Beauty - Los Angeles
Diploma -
Parkridge High School