Monique Murphy
Ballwin,MO
Summary
Dynamic and results-oriented professional with extensive experience in automotive service and customer-focused roles, notably at HW Kia. Excelled in installations, repairs, and automotive testing, demonstrating a keen ability for problem-solving and customer satisfaction. Skilled in traffic control and safety regulations, ensuring operational excellence and efficiency in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
HW Kia
- Maintained accurate records of time and materials required to perform repairs and service.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Customer Service Cashier
Wiethop Greenhouse
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Organized plant fairs at nursery to display exotic plant species and answered questions from onlookers regarding scientific names, climate and water requirements of plants.
- Used plant genetics to improve specific plant yield, size and resistance to frost, drought and disease.
Remodeling Crew Member
Driveline Retail Merchandising
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Provided professional services and support in a dynamic work environment.
Crew Member
Bennett Garden & Landscapes
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Installed stonework according to landscape design plan and client specifications.
- Mowed lawns using self-propelled and riding mowers.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained commercial and residential landscapes with comprehensive and diverse team.
Service Assistant
T & S Food Services LLC
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Supported restaurant closing, restocking items and reporting shortages.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Waitress
Dennys Restaurant
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Assistant Manager Trainee
Dennys Diner
- Managed opening and closing procedures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Field Technician
United States Infrastructure Company
06.2023 - Current
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Education
GED -
St. Charles Community College
Saint Charles, MOSkills
- Installations and repairs
- Testing and diagnosis
- Automotive testing
- Fluid checks
- Electrical systems
- Automotive maintenance
- Multi-point inspections
- Traffic control procedures
- OSHA regulations
- Valid MIssouri driver's license
- Underground utility locating
- Excavation safety trained
Certification
- CST - Certified Service Technician
- Electrical/Electronic Systems Certification (A6) - National Institute for Automotive Service Excellence.
- Brakes Certification (A5) - National Institute for Automotive Service Excellence.
- Basic Bonding and Grounding Certificate – Electronics Technicians Association, International (ETA-I).
- OSHA 10-Hour Construction Safety Certification - Occupational Safety and Health Administration.
- RF Awareness Certification – Radiofrequency Safety International or similar bodies.
- Certified Utility Locator – Staking University or similar institutions.
- Authorized Gas Tester AGT Level I & II Certifications– Various safety training providers.
Timeline
Field Technician
United States Infrastructure Company
06.2023 - Current
- CST - Certified Service Technician
- Electrical/Electronic Systems Certification (A6) - National Institute for Automotive Service Excellence.
- Brakes Certification (A5) - National Institute for Automotive Service Excellence.
- Basic Bonding and Grounding Certificate – Electronics Technicians Association, International (ETA-I).
- OSHA 10-Hour Construction Safety Certification - Occupational Safety and Health Administration.
- RF Awareness Certification – Radiofrequency Safety International or similar bodies.
- Certified Utility Locator – Staking University or similar institutions.
- Authorized Gas Tester AGT Level I & II Certifications– Various safety training providers.
Automotive Service Technician
HW Kia
Customer Service Cashier
Wiethop Greenhouse
Remodeling Crew Member
Driveline Retail Merchandising
Crew Member
Bennett Garden & Landscapes
Service Assistant
T & S Food Services LLC
Waitress
Dennys Restaurant
Assistant Manager Trainee
Dennys Diner
GED -
St. Charles Community College
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