Monique Negrette
Ridgecrest,Ca
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Atco
08.2023 - Current
- Create and maintain filing systems, both electronic and physical
- Prepare communications such as memos, emails, invoices, reports, and other correspondences
- Schedule appointments and maintain calendars
- Supports managers with business documentation
- Answer telephone calls and take messages or forward calls
- Deal with complaints or problems
- Handle incoming and outgoing mail.
Case Manager
American Honda Motors
09.2022 - 08.2023
- Handle 30+ customer interactions per day, giving detailed, personalized, friendly, and very polite service to ensure customer retention and satisfaction
- Data Collecting
- Maintained strong company knowledge to better assist customers with concerns, questions, and general education
- Acted as a liaison between the company and its members
- Review, research, evaluate, manage, and resolve campaign-related cases in a timely and efficient manner
- Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
- Provide customers with Honda's position based on facts and gathered information from all involved parties
- Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty
- Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements.
Customer Service Representative
Home Depot
08.2019 - 07.2022
- Oversee customer financial accounts and process customer adjustments
- Use sales computer technology to maintain customer records and orders
- Handle customer complaints and provide alternative and/or solutions to ensure resolution of complaints
- Build sustainable relationships through open interactive communication
- Identified customers' needs through active listening techniques to initiate referrals to colleagues
- Strong phone contact handling skills
- Handle changes in policies or renewals
- Assist customers with placements of orders, refunds, or exchanges.
Education
High school Diploma -
Sherman E Burroughs
Skills
- Attention to Detail
- Filing System Management
- Documentation And Reporting
- Schedule Management
- Workflow Coordination
- Multi-Line Telephone Systems
- Spreadsheet Tracking
- Daily Reporting
- Ms Office
- Paperwork Processing
- Point Of Sale System
- Customer/Client Relations
Communication Skills
A team player who possesses strong commitment to a team environment, dynamics, with the ability to contribute expertise and follow leadership directives at appropriate times. Fully committed to providing the highest possible standards of customer service and support. Successful in managing time and generating solutions
References
- Stephanie Soto, (909)205-1870
- Christine Munoz, (909) 586-4850
- Emily Rodriguez, (909)461-8868
References
References available upon request.
Timeline
Receptionist
Atco
08.2023 - Current
Case Manager
American Honda Motors
09.2022 - 08.2023
Customer Service Representative
Home Depot
08.2019 - 07.2022
High school Diploma -
Sherman E Burroughs