Monique Nesmith
Boca Raton,FL
Summary
Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications.
Overview
14
14
years of professional experience
Work History
Admissions Counselor
Arizona College of Nursing
Fort Lauderdale, Florida
03.2024 - Current
- Content Creator
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Created marketing materials for recruiting efforts including brochures, flyers, and emails.
- Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
- Followed up with accepted applicants throughout their transition into college life.
- Participated in student orientations prior to the start of each semester.
- Participated in departmental meetings focused on recruitment initiatives or strategy planning.
- Documented, maintained and tracked prospective student applications.
- Supported students with filling out college application forms.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Participated in continuous professional development to stay informed on best practices in admissions and higher education.
- Supports the enrollment efforts of Arizona College, by providing admissions information to prospective or newly admitted students, creating communication materials, and by representing the College.
- Communicate with prospective students, parents and community through appointment, telephone, email and other materials.
- Welcomes prospective students by processing paperwork; interviewing applicants; arranging and conducting campus tours; conducting follow-up activities such as letter writing and phone-calling campaigns.
- Maintains recruiting operations by following policies and procedures; reporting needed changes.
- Adheres to all compliance and regulatory standards.
- Maintain and develop professional interaction with a wide range of individuals and VIPs both internal and external.
- Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures as appropriate.
- Assists each lead and/or inquiry to our college in an honest, caring and thorough manner.
- Conducts effective phone presentations and on campus tours or virtual interviews with each candidate.
- Increases percentage of enrollments and starts from leads through training, experience and diligence of prospective student follow-up with the prospect through correspondence and routine phone conversations to provide assistance in completion of the enrollment process.
- Works cooperatively to provide appropriate data for purposes of reporting, institutional research, and institutional effectiveness.
- Works to maintain the integrity of the student database (admissions to permanent records) in order to ensure complete accuracy for local records, as well as state, and federal reporting.
- This overview represents major duties, responsibilities, and authorities of the position, and is not intended to be a complete list of all tasks and functions.
Admissions Training Manager
Ultimate Medical Academy Online Operations
Tampa, Florida
03.2022 - 04.2023
- Content Creator
- Organized and coordinated training sessions for new employees.
- Conducted assessments to determine skill gaps of existing personnel.
- Developed training materials, including manuals, guides and handouts.
- Provided coaching and mentorship programs for staff members.
- Identified areas of improvement in existing training methods and procedures.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Advised management on best practices related to employee education initiatives.
- Evaluated instructor performance during classes and provided feedback as needed.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Coordinated logistics for offsite team building activities or retreats.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Developed testing and evaluation procedures to drive effective outcomes.
- Implemented training improvements to achieve desired results.
- Coaching evaluations of admission representatives performances from live or pre-recording calls.
- Conduct live virtual trainings regarding updates of compliance and features to diagnostic features of our portals and system product knowledge trainings assessments.
- Approved enrollments for directors throughout the admissions floor to be a team player.
- Quality assurance reviewing pre or live recording calls to provide feed back throughout management staff for improvements.
- Provided support and encouragement to management and admission representatives to boost the team morale.
- Conduct meetings with the team to assist my Associate Director of Admissions.
- Provided feed back that consists of consistency and good follow up with the Admissions Representative
- Act as a mentor and resource for fellow Admissions Representatives by providing guidance, leadership, and development as needed and as directed by the Director of Admissions.
- Evaluates prospective students based on his/her needs, desire, interests, qualifications, commitments in a qualitative manner.
- Reported to Director of Admissions for progress and updates regarding trainings.
- Conduct morning meetings and training sessions on product knowledge.
- Volunteer to take on extra responsibility such as, staying late or coming to work on weekends to help student management, with contacting and follow up with students making sure they're ready and financial aid package for class.
Senior Admissions Representative
Ultimate Medical Academy Online Operations
Tampa, Florida
05.2010 - 07.2022
- Supports the enrollment efforts of Arizona College, by providing admissions information to prospective or newly admitted students, creating communication materials, and by representing the College.
- Communicate with prospective students, parents and community through appointment, telephone, email and other materials.
- Welcomes prospective students by processing paperwork; interviewing applicants; arranging and conducting campus tours; conducting follow-up activities such as letter writing and phone-calling campaigns.
- Maintains recruiting operations by following policies and procedures; reporting needed changes.
- Adheres to all compliance and regulatory standards.
- Maintain and develop professional interaction with a wide range of individuals and VIPs both internal and external.
- Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures as appropriate.
- Assists each lead and/or inquiry to our college in an honest, caring and thorough manner.
- Conducts effective phone presentations and interviews with each candidate.
- Increases percentage of enrollments and starts from leads through training, experience and diligence of prospective student follow-up with the prospect through correspondence and routine phone conversations to provide assistance in completion of the enrollment process.
- Works cooperatively to provide appropriate data for purposes of reporting, institutional research, and institutional effectiveness.
- Works to maintain the integrity of the student database (admissions to permanent records) in order to ensure complete accuracy for local records, as well as state, and federal reporting.
- This overview represents major duties, responsibilities, and authorities of the position, and is not intended to be a complete list of all tasks and functions.
- Analyzed admissions data to identify potential areas of improvement in the admissions process.
- Assisted in the development of materials for marketing campaigns aimed at increasing student enrollment.
- Provided support to applicants throughout the application process by responding to inquiries and resolving issues as needed.
Student Manager
Ultimate Medical Academy Online Operations
Tampa
07.2015 - 03.2022
- Content Creator
- Assisted in the development of orientation programs for new students.
- Monitored student progress and provided guidance on academic issues.
- Provided support services to current students including career counseling, tutoring, and financial aid assistance.
- Ensured accuracy of student records by maintaining up-to-date contact information and course enrollment data.
- Collaborated with faculty members to develop innovative strategies for engaging students in the classroom setting.
- Created reports on student performance metrics for senior management review.
- Managed budgets related to student initiatives, events, and activities.
- Implemented feedback systems to measure satisfaction levels among students about their educational experience.
- Resolved conflicts between faculty members or staff and students when necessary.
- Prepared presentations related to student success initiatives for internal and external audiences.
- Maintained knowledge of current trends in higher education to inform best practices within the department.
- Developed and implemented strategies to improve student engagement and participation.
- Manager over 300 students one who’s been enrolled by representatives I’m in charge of managing their performance and progress of their current enrolled students from KPI reports ensuring students is making significant progress through the welcome process after enrollment.
- Averaging 350 outbound calls.
- Averaging 7 hours of talk time.
- Send SMS/ Emails follows up with students to keep them engaged also to notify of any missing documents student file is missing.
- Managing student daily on KPI reports.
- Help assists students with graded activities the first week of class to ensure a smooth transition.
- Conduct trainings and performance updates on representatives weekly performances.
- Inbound and Outbound calling.
- Transferring student with missing FA documents to Financial Aid.
- Quality assurance listened to representatives live calls for compliance and troubleshooting purposes.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Remote06-2011
Skills
- CHEP Admissions certification
- CHEP Campus Operation certification
- CHEP Leadership certification
- CHEP Online Teaching certification
- Field Marketing
- Relationship Building
- Operations Processes
- Student Activities
- Databases
- Computer Literacy
- Chep
- Coaching
- Oral Communication
- Academic Advising
- Higher Education
- Admissions
- Educational Leadership
- Lead Generation
- Digital Education
- Online Lead Generation
- Admissions Counseling
- Auditing
- Data Analysis
- Marketing
- Start-ups
- Account Management
- Administration
- Training & Development
- Analytical Skills
- Customer Service
- Presentation Skills
- Leadership
- Critical Thinking
- Communication
- Teamwork
- Advertising
- Sales Management
- Microsoft PowerPoint
- Microsoft Office
- Collaborative Problem Solving
- Creative Problem Solving
- Management
- Project Management
- Customer Experience
- Training
- Problem Solving
- Leadership Development
- KPI Implementation
- Key Metrics
- Adobe Photoshop
- Team Management
- Time Management
- Organization Skills
- KPI Dashboards
- KPI Reporting
- Cisco Call Manager
- Call center start-up
- On-call Support
- Call Processing
- Call Quality
- Call Center Development
- New Employee Training
- New hire on-boarding
- Program Optimization
- Video content creation
- Content scheduling
- Influencer Collaboration
- Social Media Marketing
- Marketing Analytics
- Social Media Management
- Editorial calendar management
- Content coordination
- Competitor Analysis
- Content Curation
- Digital Marketing
- Creative Cloud proficiency
Timeline
Admissions Counselor
Arizona College of Nursing
03.2024 - Current
Admissions Training Manager
Ultimate Medical Academy Online Operations
03.2022 - 04.2023
Student Manager
Ultimate Medical Academy Online Operations
07.2015 - 03.2022
Senior Admissions Representative
Ultimate Medical Academy Online Operations
05.2010 - 07.2022
Bachelor of Arts - Business Administration And Management
University of Phoenix