Monique Newsome

To obtain a position that will utilize my extensive customer care, business and communication skills.

Dedicated and self-motivated individual offering a 10-year background in the customer service Industry and recruitment. Excellent oral, communication and multi-tasking skills. Works well both independently and as a contributing member of the team. Consistently awarded additional responsibilities, with a proven record of achievement in meeting and exceeding customer and employer expectations. Committed to provide exceptional client service. Proficient in Microsoft Office and internal software applications. Creative problem-solving ability. Ability to recognize and identify solutions. Able to follow, critically evaluate, and improve upon current processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach.

• Supervised team of 25 staff members.
• Documented and resolved numerous concerns which led to positive results.