Monique Nichols
El Centro,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Account Clerk III
Imperial County Behavioral Health Services
2015.05 - Current
- Complete bi-weekly review of time cards and edit slips for 600+ Imperial County Behavioral Health Services employees.
- Compile and process Adjustments Reports.
- Process and post After Hours On-Call Pay to employee time cards.
- Apply mathematical abilities and critical thinking to calculate and check time cards for accuracy in time keeping system (Kronos/UKG).
- Receive, review, process edit slips, Schedule Change Forms, etc.
- Answer phone/email inquiries from Supervisors/Managers
- Assist with completing time keeping reports and audits for Supervisors/Managers.
- Train new Supervisors, Managers and Deputies in Kronos/UKG time keeping program as well as Payroll policies and procedures pertaining to their department/unit specific needs.
- Provided direction and support to management staff during difficult and transitioning COVID-19 related pay codes and policies as well as created specific logs and time sheets for the recording of these pay codes.
- Processed 300+ retroactive SPSL adjustments that resulted from the allotment of paid time off during COVID-19 pandemic for employees to return used accruals.
- Created and maintained Google Sheets spreadsheet for tracking of employee hours worked and accruals used during KRONOS outage December 2021 - February of 2022 which facilitated Payroll processing for 600+ employees.
- Create, organize and maintain employee file folders for edits, work schedule change forms and such.
- Improve interdepartmental communication with the Auditor's and County HR departments by proactively collaborating with requested information and inquiries, resulting in increased overall department efficiency.
- Maintain strict adherence to County policies and procedures, ensuring the integrity of employee time cards and pay at all times.
- · Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- · Provided quality clerical support through data entry, document management, email correspondence, and operation of office equipment and software's.
- Proficient in Microsoft Office (Word, Excel, Power Point) as well as duties related software/programs (Kronos/UKG, Central Square, One Soulution).
- · Supported staff on special projects such as yearly budget, board items, etc. by conducting thorough research and compiling relevant information for use by team members.
- · Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- · Provided meeting support by taking minutes and processed documents and materials to disseminate information to appropriate parties.
Payment Systems Clerk
Sun Community Federal Credit Union
2010.09 - 2014.03
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff and members alike.
- Provided member services by phone or in-person to provide information on accounts and/or loans.
- Drove member loyalty and consistent sales through friendly service and knowledgeable assistance.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Established trust with members by maintaining confidentiality and protecting sensitive financial information.
- Opened new member accounts (Checking, Savings, CD's, etc.).
- Processed payroll allotments, check deposits and share drafts for members as well as other member related transactions.
- Performed monthly audits, inventories and general ledger balancing.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Clerical duties such as filing, scanning, date entry, faxing, answering phones, creating memos, procedures, checklists, etc.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Assistant Store Manager
Lids Hat World
2008.06 - 2010.04
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Science - Administration of Justice
Imperial Valley College
Imperial, CA12.2021
Associate of Science - Business Administration
Imperial Valley College
Imperial, CA06.2018
Associate of Science - Business Marketing
Imperial Valley College
Imperial, CA06.2018
Associate of Science - Business Management
Imperial Valley College
Imperial, CA06.2018
Associate of Arts - University Studies Behavioral And Social Sciences
Imperial Valley College
Imperial, CA06.2018
High School Diploma -
Southwest High School
El Centro, CA06.2004
Skills
- Bilingual (English, Spanish - read, write, speak)
- Data Input
- Maintaining Files
- Analyzing Information
- Producing Reports
- Create, Correct, Edit Memos, Documents, Spreadsheets
- MS Office
- Processing Payroll
- Communication
- Meticulous Attention to Detail
Timeline
Account Clerk III
Imperial County Behavioral Health Services
2015.05 - Current
Payment Systems Clerk
Sun Community Federal Credit Union
2010.09 - 2014.03
Assistant Store Manager
Lids Hat World
2008.06 - 2010.04
Associate of Science - Administration of Justice
Imperial Valley College
Associate of Science - Business Administration
Imperial Valley College
Associate of Science - Business Marketing
Imperial Valley College
Associate of Science - Business Management
Imperial Valley College
Associate of Arts - University Studies Behavioral And Social Sciences
Imperial Valley College
High School Diploma -
Southwest High School
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