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Monique Norman
McDonough,GA
Work Preference
Summary
Certified nursing assistant with a strong background in patient care and documentation, enhancing patient satisfaction through effective communication and timely assistance. Skilled in managing administrative tasks, including updating court dates, digital filing, and scheduling. Experienced in overseeing visitor screening, operating bonding processes, and handling high call volumes efficiently.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Certified Nursing Assistant
Rose Petal Falls
Conyers, GA
05.2025 - Current
- Supported activities of daily living by assisting clients with mobility, hygiene, and routine tasks, ensuring consistent care and fostering patient independence.
- Responded promptly to calls and provided assistance, improving patient satisfaction and minimizing wait times for essential care.
- Maintained patient charts by documenting care activities and observations with attention to detail, enhancing communication and continuity of care among staff.
Patient Care Technician
Piedmont Henry Hospital
Stockbridge, GA
04.2022 - 05.2025
- Provided patient care support using clinical skills and monitoring vital signs with medical devices, facilitating accurate assessments and timely communication with care team.
- Followed hospital safety and protocol standards when transporting specimens and repositioning patients every two hours, reducing risk of injury and maintaining compliance.
- Performed data analysis and entry to enhance operational efficiency and improve record accuracy through regular audits and updates, maintaining integrity and reliability of data.
Specimen Processor
Quest Diagnostic
Lawrenceville, GA
10.2018 - 06.2022
- Recorded specimen data with precision in laboratory computer systems, enabling reliable tracking and timely processing.
- Sorted and routed specimens by type, minimizing processing errors and ensuring compliance with safety standards.
- Adhered to strict public health procedures for labeling and delivering specimens, ensuring accuracy and preventing cross-contamination.
Medication Aide and Certified Nursing Assistant
Autumn Leaves Memory Care
Alpharetta, GA
03.2018 - 02.2019
- Administered medications accurately and maintained Medication Administration Records in compliance with facility standards, ensuring safety and proper documentation.
- Provided daily living and hygiene assistance to residents with bathing, feeding, dressing, and mobility, ensuring comfort and dignity.
- Supervised care staff to ensure residents received consistent, high-quality assistance with daily needs, enhancing workflow and resident satisfaction.
Data Entry Clerk/Receptionist
Dekalb County Solicitor General’s Office
Decatur, GA
01.1997 - 12.2000
- Entered court dates, case updates, and legal information into county systems with 100% accuracy, supporting timely case processing and reducing clerical errors.
- Answered and transferred high-volume incoming calls, providing clear information to citizens, attorneys, and court staff to expedite issue resolution.
- Organized physical and digital filing systems to enhance document retrieval speed and facilitate attorneys’ preparation for hearings.
Bonding Clerk
Dekalb County Jail
Decatur, GA
01.1993 - 12.1997
- Created and scheduled court dates using county databases, ensuring accurate case routing and eliminating scheduling conflicts for judges and attorneys.
- Posted funds to inmate accounts by entering deposits and reconciling daily financial logs, resulting in consistent, error-free account balances.
- Oversaw visitation operations by screening visitors and checking IDs, enforcing security protocols to enhance safety compliance and reduce unauthorized entry attempts.
- Managed high-volume incoming calls and routed them to appropriate departments, facilitating effective communication for families, attorneys, and law enforcement.
Education
BA - Healthcare Administration
University of Arizona
Glendale, AZMedication Aide Certification -
Autumn Leaves Memory Care
Alpharetta, GAHealthcare Administration Certificate -
Georgia Piedmont Technical College
Clarkston, GACertified Nursing Assistant -
Woodruff Medical and Training
Decatur, GASkills
- Patient care management
- Medication administration
- Vital signs monitoring
- Patient registration and assistance
- Electronic medical records management
- Healthcare compliance knowledge
- Infection control protocols
- Clinical documentation expertise
- Quality assurance processes
- Data entry
- Microsoft Office proficiency
- Epic software expertise
- Organizational skills
- Administrative support
- Multitasking abilities
- Problem solving
- Customer service
- Interpersonal skills
- Communication skills
Certification
- Healthcare Administration BA- Glendale Arizona
- Medication Aide - Alpharetta Georgia
- Certified Nursing Assistant - Decatur Georgia
Timeline
Certified Nursing Assistant
Rose Petal Falls
05.2025 - Current
Patient Care Technician
Piedmont Henry Hospital
04.2022 - 05.2025
Specimen Processor
Quest Diagnostic
10.2018 - 06.2022
Medication Aide and Certified Nursing Assistant
Autumn Leaves Memory Care
03.2018 - 02.2019
Data Entry Clerk/Receptionist
Dekalb County Solicitor General’s Office
01.1997 - 12.2000
Bonding Clerk
Dekalb County Jail
01.1993 - 12.1997
BA - Healthcare Administration
University of Arizona
Medication Aide Certification -
Autumn Leaves Memory Care
Healthcare Administration Certificate -
Georgia Piedmont Technical College
Certified Nursing Assistant -
Woodruff Medical and Training