Monique Nuanes

Guided patients through complex healthcare systems by identifying and resolving barriers to care.
- Conducted health risk assessments, developed individualized care plans, and addressed gaps in care to improve outcomes.
- Advocated for patient needs with healthcare providers and delivery systems, ensuring personalized and equitable care.
- Educated patients and families on chronic conditions, treatments, and available support services.
- Connected patients to essential community resources such as transportation, housing, and nutrition support.
- Collaborated with interdisciplinary teams to coordinate cost-effective and clinically appropriate care plans.
- Performed face-to-face home visits to deliver direct support and assess environmental factors affecting health.
- Collected and analyzed clinical data to monitor plan effectiveness and drive process improvement.
- Maintained professional relationships with hospitals, clinics, and community organizations to support continuity of care.
- Worked closely with Utilization Management to ensure proper use of healthcare services and resources.

• Assisted in submission of insurance claims for dental treatment.
• Verified coverage and benefits for new and existing patients.
• Met with third party marketing agency regarding the design of the company website to increase online visibility to attract new patients.
• Kept detailed records of patient care and treatment plans to ensure continuity of care.
• Assisted in the development of clinic policies and procedures and trained new staff on their implementation.
• Developed and implemented a quality assurance system to ensure medical records were accurate and in accordance with HIPAA guidelines.

• Assisted with the planning and coordination of two RO1 grants, totaling $1M+ per year for five years.
• Coordinated with up to 30 community partners on two large grants with 8 subawards.
• Market and recruit for programs; create and maintain information from participants for marketing collateral and website.
• Planned and coordinated the development, implementation, and execution of grants/contracts and other sponsored programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
• Responsible for research coordination of all daily research project tasks to include administering daily project tasks, maintaining records of reimbursements to participants, expenditures for data collection, and all equipment, travel, and supplies.
• Oversaw and administered all post-award fiscal activity, including budgeting planning, and reconciliation in concert with departmental accountants.
• Served as primary liaison with tribal, national and international partners on all matters relating to program activities; represents the University with respect to program activities on a local, regional, and/or national basis.
• Planned, developed, and implemented strategies for identifying and generating funding and/or resource opportunities for program activities, to include development of grant and other fundraising proposals.
• Provided and/or coordinated the provision of technical guidance, consultation, related support to clientele within area of program focus; provide day-to-day problem solving as necessary on day-to-day program-related needs and issues; including interactions with national and international collaborators.
• Created, maintained and delivered a range of promotional, educational, and informational presentations and a complete marketing plan of effective materials, including posters, brochures, emails, websites, social media marketing, and brand building.
• Responsible for planning, development, implementation, and mentoring students within community-based research programs.

• Provide academic support to Public Health faculty, i.e. schedule meetings for faculty with people from diverse professional backgrounds, scheduling equipment, purchasing goods and services using UNM Banner, purchasing card and other purchasing forms.
• Coordinated the Community Based Participatory Research class and other important events related to the Public Health Program.
• Create/insert course and instructor evaluations into Office Access database.
• Monitored and coordinated the administration of post-award grants to ensure that budgeting and administrative policies, procedures, and agency requirements are being followed.

• Gathered patient input regarding wait time expectations in order to strategically implement a tensator. Through high level conversations, I identified how a tensator may be able to enhance patient's customer experience in a fast paced, high volume clinic at UNMH. Passed my internship with distinction.

• Managed all scheduling and confirming of patients for undergraduates, graduates and international student programs based on teaching and clinic needs.
• Responded to inquiries concerning practice policies, i.e. patient finances, appointment scheduling and acceptance of patients for treatment. Inform and advise patients on financial payment problems and clarify patient accounts.

• Served as a liaison between patients of the CU School of Dental Medicine and the dental departments to identify and resolve patient issues and concerns.
• Assisted in investigation of patient complaints, identification of practices and procedures needed to increase patient satisfaction.
• Drafted the patient complaint and grievance policy for the Office of Clinical Operations.
• Trained faculty, staff, students and residents in best practices and standard operating procedures. Prepared reports and analyzed trends.
• Assisted in identifying and implementing operational procedures to accommodate limited English proficiency (LEP) patients and patients with physical or mental disabilities. Educating faculty, staff, students and residents as to the policies and protocols for Language and Disability Services.
• Conducted ongoing research to continually assessed patient's language needs.
• Managed the Old Age Pension grant of $1 million/year within the School of Dental Medicine to allow Medicaid patients 60 years of age and older to have access to certain dental treatments.
• Set up appointments through Axium data-base while abiding by strict HIPPA guidelines for the OAP grant recipients.
• Completed records releases through Axium for patients or providers who request dental records.