Monique Oakman
Warrenville,SC
Summary
Versatile and results-driven professional with experience at Kitchen Kings X Natta's Sweet Treats, specializing in cleanliness maintenance and workplace safety. Demonstrated success in enhancing operational efficiency and quality through continuous learning and process optimization. Skilled in dough handling and fostering strong customer relationships, contributing to a significant increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bakery Employee
Kitchen Kings X Natta's Sweet Treats
09.2023 - Current
- Assisted bakers in the preparation of various baked goods for increased efficiency and quality.
- Effectively managed inventory to minimize waste and optimize product availability.
- Enforced strict hygiene standards throughout workspace areas to reduce risk of cross-contamination amongst ingredients used during baking processes.
- Participated in regular training sessions to expand knowledge of baking techniques and industry trends, elevating overall skillset within the team setting.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Maintained a clean and organized bakery environment, ensuring optimal working conditions.
- Handled cash transactions accurately, maintaining accountability for all financial operations within the bakery.
- Measured and mixed ingredients accurately to assist in baking process.
Field Technician
MTI
07.2023 - 07.2024
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Calibrated new and existing equipment for optimal performance.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Collaborated with other field technicians to resolve complex technical issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Payroll Specialist Temp Contract
ADP
10.2022 - 05.2023
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reviewed time records for Number employees to verify accuracy of information.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Resolved payroll discrepancies quickly and successfully.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Provided customer service to employees regarding payroll inquiries and issues.
- Created new hire and termination documents for payroll.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Maintained strict confidentiality of all payroll information and records.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
Business Analyst Assistant
360 Case Management
09.2021 - 10.2022
- Deployed predictive analytics models to forecast future trends.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Developed and implemented data governance policies and procedures.
- Designed and developed data pipelines to acquire, clean and process data.
Education
Associate Degree In Nursing - Nursing
Aiken Technical College
Aiken Associate Of Business Administration - Business
Denmark Technical College
Denmark, SC05.2017
Culinary Arts - Culinary Arts
Denmark Technical College
Aiken, SC05.2013
Skills
- Workplace Safety
- Cleanliness Maintenance
- Dough handling
- Sanitation Procedures
- Mixing Ingredients
- Ingredient measuring
- Food safety practices
Accomplishments
I graduated with honors, the Deans list.
Timeline
Bakery Employee
Kitchen Kings X Natta's Sweet Treats
09.2023 - Current
Field Technician
MTI
07.2023 - 07.2024
Payroll Specialist Temp Contract
ADP
10.2022 - 05.2023
Business Analyst Assistant
360 Case Management
09.2021 - 10.2022
Associate Degree In Nursing - Nursing
Aiken Technical College
Associate Of Business Administration - Business
Denmark Technical College
Culinary Arts - Culinary Arts
Denmark Technical College
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