Monique Ornelas
Carlsbad,CA
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
Costco Wholesale Corp
09.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Assisted with onboarding of new employees.
Lead Front Desk Clerk
Skyzone
02.2019 - 10.2020
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Contributed towards higher revenue generation by upselling available room upgrades or additional services based on individual guest preferences.
- Handled reservation bookings accurately, reducing booking errors and maximizing occupancy rates.
- Participated in regular team meetings, providing valuable insights for continuous improvement within the front desk department.
- Managed cash transactions, ensuring accurate billing and record-keeping for financial accountability purposes.
- Utilized strong communication skills to handle phone calls professionally while addressing inquiries or directing callers appropriately within the organization's structure.
Babysitting
Sarah Myers
06.2018 - 09.2018
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Education
Bachelor of Arts - Anthropology
Cal State University San Marcos
San Marcos, CA05-2025
High School Diploma -
Mission Hills High School
San Marcos, CA06-2020
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Prioritization
- Relationship building
- Typing speed
- Point of sale operation
- Spreadsheet development
- Sales expertise
- Peer relationships
- Confidentiality
- Handling payments
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Creative thinking
- Team collaboration
- Professional and mature
- Staff training
- Data gathering
Accomplishments
- Mentored or trained new employees/students
Certification
- CPR/AED Certification
- CITI Training Certification (Collaborative Institutional Training Initiative)
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Gym Workouts
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Ceramics
- Volunteering
- Running
- Snowboarding
- Community Cleanup
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Clerk
Costco Wholesale Corp
09.2020 - Current
Lead Front Desk Clerk
Skyzone
02.2019 - 10.2020
Babysitting
Sarah Myers
06.2018 - 09.2018
Bachelor of Arts - Anthropology
Cal State University San Marcos
High School Diploma -
Mission Hills High School
Similar Profiles
Jazmine RizoJazmine Rizo
Payroll and Human Resources Associate at Costco Wholesale CorpPayroll and Human Resources Associate at Costco Wholesale Corp
Sabryna RamirezSabryna Ramirez
Food Service Assistant at Costco Wholesale CorpFood Service Assistant at Costco Wholesale Corp
Haley YoungHaley Young
Optical Manager at Costco Wholesale CorpOptical Manager at Costco Wholesale Corp
Shawn JonesShawn Jones
Retail Clerk at Costco Wholesale CorpRetail Clerk at Costco Wholesale Corp
Lauren BuxtonLauren Buxton
Regional Trial Services Chief at United States Marine CorpsRegional Trial Services Chief at United States Marine Corps