Monique Osilaja
Houston,TX
Summary
A self-motivated , enthusiastic, and hardworking individual with solid skills on connecting with people in person and over the phone. Seeking a position that offers professional challenges utilizing interpersonal skills and talent, excellent time management and problem-solving skills. Eger to provide exceptional service to the clients of Retina Consultants of Texas.
Overview
8
8
years of professional experience
Work History
Mail Clerk
Allied Solutions, LLC
08.2022 - 07.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
Store Associate
Kroger
05.2019 - 10.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Front Desk Receptionist
Christina Lesher Law Office
06.2016 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Waltrip High School
Houston, TX05.2014
Skills
- Problem-solving skills
- Customer Service
- Team Collaboration
- Workplace Safety
- Time Management
- Telephone Etiquette
- Administrative Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
Timeline
Mail Clerk
Allied Solutions, LLC
08.2022 - 07.2024
Store Associate
Kroger
05.2019 - 10.2021
Front Desk Receptionist
Christina Lesher Law Office
06.2016 - 03.2019
High School Diploma -
Waltrip High School