Monique Otto
Baton Rouge,LA
Summary
Dynamic leader with a proven track record at Ochsner Health, enhancing team productivity by over 20% through strategic planning and effective communication. Excelled in staff development and problem-solving, significantly improving customer satisfaction and operational efficiency. Expert in process improvement and fostering teamwork, adept at driving innovation and mentoring for professional growth. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Supervisor Clinical Services
Ochsner Health
09.2002 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate of Science - Medical Assisting
Delta College of Arts & Technology
Baton Rouge, LA08.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Policy Enforcement
- Inventory Oversight
- Expectation setting
- Waste Reduction
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Multitasking
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Analytical Thinking
- Team building
- Active Listening
- Professionalism
- Interpersonal Skills
- Relationship Building
- Reliability
- Adaptability
- Self Motivation
- Task Prioritization
- Project Planning
- Idea Development and Brainstorming
- Written Communication
- Audit reporting
- Data Analysis
- Problem-solving aptitude
- Professional Demeanor
- Team Collaboration
- Time management abilities
- Continuous Improvement
- Problem-solving abilities
- Goal Setting
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 40 in the development of Employee Engagement.
2022 Clinical Supervisor Of the Year
It is done once a year. there are several categories someone can an be nominated for. You are nominated by a group of your peers. They write this wonderful letter to let the committee know all the wonderful things you do inside the organization and outside. This is sent to committee to be divided in each categories. They read all the letters and then they knock it down to 50 in each category, Then the reread them again to knock it down to 10 in each category. Then they do it all over again to get the top 3 for each category. You go to New Orleans to the Spirit of Leadership Program and your picture along with the other 2 people you are against is place on a screen and they tell you a little bit about each person and they announce the winner.
Timeline
Supervisor Clinical Services
Ochsner Health
09.2002 - Current
Associate of Science - Medical Assisting
Delta College of Arts & Technology