Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Owens

Oak Park,IL

Summary

Professional with extensive experience in high-volume office settings, providing exceptional clerical and operational support. Demonstrates strong judgment and a positive attitude while managing diverse tasks independently. Proficient in overseeing office supplies, documentation, and project requirements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

ABC toon town
Oak Park, Illinois
03.2024 - 09.2025
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated scheduling and appointments for staff and clients.
  • Handled incoming communications via phone, email, and in-person inquiries.
  • Maintained office supplies inventory and placed orders as needed.
  • Organized and maintained filing systems, both paper and electronic.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Answered phones to direct callers, schedule appointments, and provide general office information.

IT Technical Support Specialist

NTT Data
Oak Park, Illinois
02.2022 - 03.2024
  • Provided technical support for hardware and software issues to staff and clients.
  • Diagnosed and resolved network connectivity problems efficiently and effectively.
  • Maintained documentation of support requests and solutions in ticketing system.
  • Responded to user inquiries via phone, email, and chat, ensuring timely assistance.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Handled customer service issues by providing guidance or escalating for advanced support.p
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Customer Service Specialist

O & O Cleaning
Oak Park, Illinois
09.2021 - 07.2022
  • Assisted customers with inquiries about cleaning services and solutions.
  • Coordinated scheduling of cleaning appointments for residential and commercial clients.
  • Resolved complaints by providing effective solutions and follow-up support.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Performed data entry of customer orders into the company's order management system.

Education

High School Diploma -

Oak Park River Forest High School
Oak Park, IL
05-2007

Skills

  • IT support and technical troubleshooting
  • Data entry and management
  • Problem solving and analysis
  • Effective communication skills
  • Customer relationship management

Certification

  • Google IT Support Professional Certificate – 10/2021
  • Learn SQL Basic Commands – 03/2021
  • Google Data Analytics Professional Certificate – 04/2022

Timeline

Office Administrative Assistant

ABC toon town
03.2024 - 09.2025

IT Technical Support Specialist

NTT Data
02.2022 - 03.2024

Customer Service Specialist

O & O Cleaning
09.2021 - 07.2022

High School Diploma -

Oak Park River Forest High School

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