MONIQUE JOHNSON
Birmingham,AL
Summary
Experienced Unit Secretary in a Level 1 Trauma Center with over a decade of experience. Thrives in high-volume, fast-paced environments and excels at multitasking with meticulous attention to detail. Seeking a role to leverage expertise and continue professional growth. Proficient in customer service, cash handling, financial record keeping, training new employees, updating reports, and childcare experience.
Overview
21
21
years of professional experience
Work History
Case Manager
Palmetto Infusion Services
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Reduced client wait times for service access by optimizing internal referral processes.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Insurance Coordinator
Fresenius Medical Care
05.2022 - 04.2023
- Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients in a specified geographic area, while maximizing revenue for the company
- Meets regularly with dialysis patients at the clinic(s) in the assigned region to educate and coordinate insurance options:
- Educates on the availability of alternative insurance options (i.e., Medicare, Medicaid, Medicare Supplement, State Renal programs and COBRA)
- Ensures patients have followed through with the application process
- Obtains premium statements and signatures from patients
- Discusses situation and options if employment status changes or other situations change
- Collects necessary documents to completed initial and annual indigent waivers
- Discusses insurance options when insurance contracts are terminated
- Determining Medicare eligibility by meeting with the patients and contacting local Social Security offices to verify eligibility
- Discussing the Medicare application with eligible patients and assisting with the application process
- Completing the annual open enrollment and Medicare reinstatement papers with the patients
- Tracking 30-month coordinator period each month for those patients on employer Group Health Plans to ensure Medicare will be in place once coordination ends
- Monitoring and verifying the Medicaid status of each patient on a monthly basis
- Works with patients to evaluate personal financial information and make determination for indigent program
- Tracks and completes annual indigent waiver applications
- Monitors all patients’ insurance information to ensure that it is updated and accurate for the Accounts Receivable Department
- Meets with patients receiving direct payments from insurance companies to ensure payment of dialysis treatments owed to Fresenius
- Day to day work includes desk and personal computer work and travel for interaction with patients and facility staff
Patient Access Representative Lead
Parallon/HCA
08.2017 - 03.2021
- Function in a lead capacity, generally for night shift.
- Provides operational support and perform all or many of the following: Under the direction of PAS leadership, assist in organizing work schedules and assignments, review and edit time cards, conduct quality assurance audits, train and mentor staff, provide feedback to manager on staff performance and developmental needs, participate in staff development, lead and regularly perform special projects, collect/analyze/report on data, and other responsibilities.
- Also perform duties at the staff level such as registration, scheduling, insurance verification, etc.
- Serve as the liaison between management, staff, physicians/physician offices, insurance providers, and others for routine matters as the primary point of contact for resolving questions and issues.
- Work in an on-call rotation, serving as point of contact after hours.
Unit Secretary
University of Alabama at Birmingham
08.2004 - 01.2017
- Responsible for the operation of the assigned nurses’ station for that
- Day. Provide general secretarial support to medical staff
- Answer the phones, Send and receive faxes
- Post financial charges, protect the privacy and security of patient Information according to hospital policies and procedures.
- General continuity of patient care, and providing patient/ family Assistance.
- Assist patients and visitors with using the phone, Escort patient’s family Members to the admitting floor, Assist visiting family members Of admitted patients with overnight lodging
- Submit bed requests for admitted patients
- Assist nurses and/or patient care techs with patient care…i.e. assisting Patients with the removal of their clothing, changing bed sheets, assisting Female patients with using the bedpan, assisting patients to and from the Restroom, transporting patients to the admitting floor, cleaning and Changing patients when needed
- Collect data from patients to schedule follow-up care with various clinics
- Have verbal contact with outside hospitals, in and out of state, Pertaining to patient information
- Retrieve patient documentation for doctors and nurses.
- Assist patients with finding a way to get home is needed
- Bring patients food if needed
- Assist patient registration if additional information is needed
- Conduct interviews via interview panel for various positions
- Train new employees
Education
M.A. - Sociology
University of Alabama at Birmingham
Birmingham, ALBachelor’s - Business Administration
Herzing College
Birmingham, AL06.2004
Associate - Business Administration
Herzing University
Birmingham, AL08.2002
Associate - Business Computers Systems
Herzing College
Birmingham, AL12.2001
Skills
- CPT coding – 10 years
- Medical terminology – 10 years
- Supervising Experience – 1 year
- Clerical Experience – 10 years
- Management – 2 years
- Front Desk – 3 years
- Training – 10 years
- Hospital – 10 years
- Medical office experience – 10 years
- Insurance Verification – 3 years
- Microsoft Outlook – 10 years
- ICD-10 – 3 years
- Schedule Management – 1 year
- Microsoft Excel – 10 years
- Microsoft Word – 10 years
- Call Center – 3 years
- Medical Insurance
- Medical Insurance – 3 years
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementPersonal development programsTimeline
Case Manager
Palmetto Infusion Services
07.2023 - Current
Insurance Coordinator
Fresenius Medical Care
05.2022 - 04.2023
Patient Access Representative Lead
Parallon/HCA
08.2017 - 03.2021
Unit Secretary
University of Alabama at Birmingham
08.2004 - 01.2017
Bachelor’s - Business Administration
Herzing College
Associate - Business Administration
Herzing University
Associate - Business Computers Systems
Herzing College
M.A. - Sociology
University of Alabama at Birmingham
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