Monique Padilla
Albuquerque,NM
Summary
Entry-Level professional with an interest in building a customer service career, looking for a position where I can enhance my problem-solving and communication skills by helping customers resolve any issues that may arise.
Overview
4
4
years of professional experience
Work History
Telemarketer
Full Measure Kitchen and Bathroom
Abq , NM
2023.12 - Current
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Initiated outbound calls to prospective clients using scripts.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
Caregiver
Helping Hands Nursing Solutions
Albuquerque , NM
2023.04 - 2023.12
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
receptionist/front end manager
Duke City Events
2020.01 - 2023.03
- Answered phones, scheduled walk throughs for possible customers, took messages for staff, handled drawers for concession stand on event night, handled inventory for concession stand as well as for building maintenance
- Handled all mail and online correspondence
- Created schedules for all staff in building other then owners or back end employees.
Education
General -
Siembra Leadership High School
Skills
- Customer Service
- Time management skills
- Computer knowledge
- Fast learner
- Attention to Detail
- Persuasive Speaking
- Customer Database Maintenance
- Script use
- Adaptability and Dependability
- Data Entry
- Upselling and Cross Selling
- MS Office
- Performance-driven
- Email and Telephone Etiquette
- Documentation And Reporting
- Script Reading
- Call Documentation
- Administrative Support
Timeline
Telemarketer
Full Measure Kitchen and Bathroom
2023.12 - Current
Caregiver
Helping Hands Nursing Solutions
2023.04 - 2023.12
receptionist/front end manager
Duke City Events
2020.01 - 2023.03
General -
Siembra Leadership High School
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