Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Parish

Perris,CA

Summary

Hardworking Customer Service Manager with 15 years of experience working with military logistics and warehouse Operations. Trained in project and time management with extensive knowledge of Microsoft and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Multifaceted leader with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Professional Tax Preparer- Office Manager

Liberty Tax Service
MORENO VALLEY, United States
01.2018 - Current
  • Worked directly with multiple tax clients with different needs
  • Developed meaningful relationship with clients and management staff
  • Provided clients with tax planning and consultation services
  • Prepared and reviewed individual federal and state income tax returns
  • Worked effectively independently and within a team environment
  • Establish and maintain paper and electronic work records of daily activities performed in office. Managed paperwork, meeting schedules and email communications of supervisor with clients to support
  • Completed and filed 300+ returns
  • Facilitated communication between clients and tax authorities
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
  • Oversaw team of 4 tax professionals
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared US, multistate and international tax returns for business clients.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Home Operations Manager

Caffey Family
MORENO VALLEY, United States
01.2012 - 12.2018
  • Oversaw all aspects of household management, including budgeting, scheduling, inventory control, and logistics coordination to ensure a smooth-running and efficient home environment.
  • Managed daily operations with a focus on time management, problem-solving, and resource allocation while supporting the emotional, educational, and physical development of three children.
  • Handled procurement, vendor relations, and service scheduling for home maintenance and improvement projects.
  • Developed and maintained organizational systems to support family activities, appointments, and academic success.
  • Demonstrated adaptability, crisis management, and strategic planning to meet evolving family needs and external obligations.

Senior Airman

United States Air Force
Wichita, KS
03.2006 - 01.2012
  • Led team of 20 personnel delivering exceptional service and support to aircraft operations
  • Managed more than three million dollars in yearly purchases, including negotiating contracts, organizing supplies and disposing of excess materials
  • Trained and guided subordinates in Flight Service procedures and policies
  • Observed all safety regulations when working in or near hazardous zones
  • Supervised expeditious movement of aircraft on flight decks, hangar decks
  • Directed day-to-day logistical operations for 30 -employee organization
  • Conducted monthly and annual inventories for inventory totaling $5 million dollars
  • Documented and processed classified materials for 22nd LRS
  • Reported status and completion procedures for ongoing projects accurately and promptly to team members
  • Prepared daily, weekly and monthly situational reports for higher headquarters
  • Updated and filed supply records and forms
  • Tracked and filed administrative paperwork and personnel folders
  • Tracked personal and professional development of Logistic Airmen and provided mentorship to promote growth and alignment with core U.S. Air Force values

Education

Associate of Arts - Dental Assisting

Concorde Career College
San Bernardino, CA
2018

Bachelor of Arts - Nursing

Moreno Valley College
Moreno Valley, CA

Skills

  • Time management
  • Customer service oriented
  • Quality improvement
  • Relationship building
  • Conflict resolution
  • Detail-oriented
  • Information processing
  • Good listening skills
  • Administrative support
  • Professional telephone demeanor
  • Quick learner
  • Creative problem solving
  • Warehouse management systems
  • Shipping and receiving operations
  • Material handling
  • Order pulling
  • Logistics

Certification

CTEC CERTIFIED

Bonded until year 2028

Timeline

Professional Tax Preparer- Office Manager

Liberty Tax Service
01.2018 - Current

Home Operations Manager

Caffey Family
01.2012 - 12.2018

Senior Airman

United States Air Force
03.2006 - 01.2012

Associate of Arts - Dental Assisting

Concorde Career College

Bachelor of Arts - Nursing

Moreno Valley College

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