Monique Parra
Pico Rivera
Summary
Dynamic and goal-oriented officer with over 20 years of experience in identifying and addressing diverse training needs through high-quality, efficient programs. Proven ability to collaborate effectively with leaders and build strong rapport with co-workers from various cultural backgrounds. Equipped to manage multiple roles and responsibilities simultaneously, including dispatching, while remaining poised under pressure. Specialized training in active shooter response and medical emergencies enhances readiness to contribute to a safe and effective workplace.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Private Security Officer
Disneyland Resort
04.2024 - Current
- Guest-Focused Security Presence Provided a visible and approachable security presence throughout Disneyland Resort, ensuring a safe and welcoming environment for guests from around the world while upholding Disney's world-class service standards.
- Access Control & Property Patrols Conducted routine patrols of the property, secured restricted areas, and monitored entrances and exits to prevent unauthorized access and ensure the safety of guests and resort locations.
- Emergency Assistance & Incident Support Responded to guest assistance calls and various incidents, including medical situations and lost persons. Supported evacuations and emergency procedures with calm, clear communication.
- Report Writing & Communications Prepared detailed daily activity logs and incident reports. Utilized two-way radios and Computer-Aided Dispatch (CAD) systems to log and respond to calls efficiently and accurately.
- Collaboration & Professional Conduct Worked closely with fellow officers, leads, and park departments to maintain safety protocols, enforce resort policies, and create a secure, family-friendly environment for all visitors.
Senior Training & Dispatch Communications Officer
City National Bank (Allied Universal)
09.2022 - 05.2024
- Training Program Development & Delivery Designed and delivered customized training programs for dispatch and field personnel, incorporating role-playing, simulations, and lesson plans tailored to various learning needs. Ensured alignment with organizational goals and industry best practices.
- Dispatch Operations & Logistics Coordination Managed day-to-day dispatch operations, including prioritizing emergency and non-emergency calls, scheduling loads, coordinating with transportation supervisors, and adjusting routes in real time based on traffic, weather, and service demands.
- Personnel Mentorship & Performance Evaluation Mentored team members to improve operational efficiency and service quality. Conducted performance evaluations, recommended skill development paths, and tracked progress to ensure readiness and compliance.
- Communication & Crisis Response Acted as central communication point for emergency responses; coordinated with law enforcement and emergency services. Responded to high-pressure situations with clarity and speed, ensuring accurate information flow and timely action.
- Process Improvement & Reporting Evaluated the effectiveness of training and dispatch protocols, implemented process improvements to reduce errors and delays, and prepared comprehensive reports for leadership to inform strategic decisions.
Security Officer
Disneyland Resort
01.2022 - 09.2022
- Surveillance & Reporting Monitored over 50 security cameras from the control room, observed suspicious activity, and created detailed security reports. Used Computer-Aided Dispatch (CAD) systems to log calls and document daily security operations.
- Access Control & Property Protection Screened guests and personal belongings at security checkpoints; circulated throughout the park to maintain order and deter unauthorized activity. Escorted armored vehicles and maintained presence in high-traffic and sensitive areas.
- Team Leadership & Operational Support Assumed lead responsibilities during shifts, managed break schedules, and supported team cohesion. Played a key role in coordinating large-scale evacuations and VIP event security, demonstrating reliability in high-pressure situations.
Armed Security Officer
Commerce Casino and Hotel
08.2020 - 09.2021
- Armed Security & Emergency Response Provided 24/7 armed security in a high-traffic casino hotel environment, managing access to restricted areas, detaining suspects when necessary, and responding to incidents including medical emergencies, fires, and active threats. Trained in CPR, active shooter scenarios, emergency evacuation, and crisis intervention including de-escalation and suicide prevention.
- Surveillance & Dispatch Operations Operated CCTV systems and conducted camera monitoring to detect suspicious activity; dispatched security teams using radio systems. Performed routine system inspections to ensure operational readiness and prevent tampering or unauthorized access.
- Guest & Public Interaction Balanced frontline security presence with receptionist and guest service responsibilities—answering phones, greeting guests, screening visitors, and maintaining a welcoming but secure environment. Provided professional support during large-scale events, including celebrity appearances and high-profile functions.
- Leadership & Team Supervision Served as a security supervisor for 10 years, leading response teams during high-pressure incidents including medical emergencies, COVID-19 lockdowns, and major emergencies. Trained and mentored new officers, coordinated shifts, and ensured consistent adherence to safety protocols and professional conduct.
Armed Security Officer
Commerce Casino and Hotel
08.2004 - 08.2020
- Incident Response & Reporting Led response efforts during large-scale emergencies and evacuations, including medical incidents and mental health-related crises. Compiled detailed daily reports and incident documentation covering property damage, criminal activity, and security operations.
- Facilities & Equipment Oversight Conducted regular inspections of security and engineering systems, checking pressure gauges and safety equipment to ensure operational readiness. Worked closely with the engineering department to maintain safety compliance across all facilities.
- Collaboration with Management Partnered directly with property management to align security operations with business needs, support operational continuity, and contribute to a safe, welcoming environment for staff, guests, and vendors.
- Crisis Management & Mental Health Training CPR certified and trained in de-escalation, suicide prevention, and mental health response. Provided calm, effective leadership during critical incidents, prioritizing safety, communication, and resolution.
Education
Some College Credits - Law Enforcement
Rio Hondo
Whittier, CASkills
- CPR (20 years)
- CCTV (20 years)
- Armed Security & Unarmed Security (20 years)
- Management (20 years)
- Guest Services (20 years)
- Cold Calling and Receptionist skills (20 years)
- De-escalation and suicide prevention (20 years)
- Surveillance (20 years)
- Training & Development (20 years)
- Conflict Management (20 years)
Certification
- Driver's License, March 1997 - Present
- Guard Card, September - Present
- Proprietary Private Security Officer, March 2022 - Present
- Baton Permit, September 2004 - Present
- CPR Certification, January 1996 - Present
- Fire Safety Certification, January 2020 - Present
- Firearms safety certificate, February 202 - Present
- Firearms License, December 2005 - Present
Timeline
Private Security Officer
Disneyland Resort
04.2024 - Current
Senior Training & Dispatch Communications Officer
City National Bank (Allied Universal)
09.2022 - 05.2024
Security Officer
Disneyland Resort
01.2022 - 09.2022
Armed Security Officer
Commerce Casino and Hotel
08.2020 - 09.2021
Armed Security Officer
Commerce Casino and Hotel
08.2004 - 08.2020
Some College Credits - Law Enforcement
Rio Hondo