Summary
Overview
Work History
Education
Skills
Additional Information
Training
Timeline
Generic

MONIQUE PARSON-NOEL

Brooklyn,New York

Summary

Ambitious, responsible and hardworking team player, eager to utilize my organizational and problem-solving skills to help the organization advance efficiently and productively.

Overview

12
12
years of professional experience

Work History

Child Care Provider

Private Home
04.2019 - Current
  • Responsible for the overall care and supervision of children
  • Maintaining safety
  • Facilitating educational activities
  • Fostering positive social interactions
  • Managing daily schedules/activities
  • Maintaining clean and hygienic environment

Appointment Agent/Tele sales Agent

Digicel Head Office
01.2017 - 01.2018
  • Able to recommend to existing and new customers the product that best fits both his/her needs and budget.
  • Setting appointments for Mobile Sales Associate to sell products and services on a daily basis
  • Meeting customer expectations by troubleshooting any escalations and customer enquiries
  • Communicate effectively how the recommended product will help/satisfy the customer’s needs.
  • Conduct Upsell campaigns based on specific projects.
  • Perform outbound calling to potential customers who may have shown an interest or requested information regarding a product/offer or have maybe requested information.
  • Able to handle inbound and/or outbound calls dependent on the specific project.
  • Assist with customers’ requests for direct contact resigns and query assistance.
  • Communicate clearly and effectively with customers.
  • Manage the duration of all calls, recognize and manage assertive customer calls.

Clerical Assistant

Ministry of Labor and small Enterprise Development
10.2014 - 09.2016
  • Disseminating relevant information to members of the public
  • Sourcing employment for individuals through solicited and unsolicited vacancies
  • Short listing applicants for various job opportunities
  • Assisting with interviews for commonwealth Caribbean Seasonal Agricultural program
  • Assist the public with computer functions for online registration
  • Provides general Administrative Functions
  • Contract

Office Clerk

University of Trinidad and Tobago (UTT)
01.2016 - 01.2016
  • Liaising with other parties to ensure the timely delivery of all orders
  • Added new material to file records and created new records
  • Outline the appropriate process and procedures necessary to fulfill and complete inquiries
  • Produce daily reports using excel spreadsheet functions
  • Respond to customer inquiries thoroughly and professionally
  • Contract

Temporary Clerical Assistant

Ministry of the People and Social Development
01.2014 - 01.2014
  • Answering and Directing all incoming calls
  • Assisting Senior Citizens in signing of their life certificate
  • Punching files, writing and typing reviews
  • Disseminating relevant information to members of the public
  • Assisting Senior clerks with Administrative Functions
  • Contract

Education

Certificate - Office Management, Supervisory Management

University of the West Indies

Bsc - Social Sciences (Health Science)

University of the People
01.2024

High School Diploma -

Holy Name Convent
06.2010

Skills

  • Advance Proficiency in Microsoft Office (Access, Excel, Word, PowerPoint)
  • Outstanding Typing Skills
  • Innovative, Creative and Analytical Thinker
  • Advance Oral and written communication skills
  • Adapts quickly, Dependable, Cooperative and willing to learn new things
  • Ability to organize and accomplish a number of simultaneous assignments within time constrains
  • Behavior management techniques
  • Emotional development
  • Toilet training
  • Personal hygiene assistance
  • Healthy environments
  • Recordkeeping requirements
  • Lesson plan development
  • Dietary requirements
  • Safety
  • Child safety procedures

Additional Information

Driver’s License

Defensive driving certificate

Training

  • Ministry of Labor and small Enterprise Development
  • World of Work Seminar — Work Ethics
  • Ensafe Institute for Health, Safety &Counselling Training Ltd
  • Theory and Practical of Fire Watch & Fire Warden Training

Timeline

Child Care Provider

Private Home
04.2019 - Current

Appointment Agent/Tele sales Agent

Digicel Head Office
01.2017 - 01.2018

Office Clerk

University of Trinidad and Tobago (UTT)
01.2016 - 01.2016

Clerical Assistant

Ministry of Labor and small Enterprise Development
10.2014 - 09.2016

Temporary Clerical Assistant

Ministry of the People and Social Development
01.2014 - 01.2014

Bsc - Social Sciences (Health Science)

University of the People

Certificate - Office Management, Supervisory Management

University of the West Indies

High School Diploma -

Holy Name Convent

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MONIQUE PARSON-NOEL