Monique Pauley
Summary
Highly productive team member with a reputation for completing tasks swiftly. Specialized skills in communication, time management, and problem-solving are crucial for success in this role. Demonstrates excellence in teamwork, adaptability, and leadership, resulting in successful collaboration and project completion.
Overview
4
4
years of professional experience
Work History
Warehouse Team Member
FedEx
06.2023 - 09.2023
- Executed packing of boxes and stock following established organizational guidelines.
- Completed warehouse orders efficiently for scheduled delivery or pickup.
- Facilitated transport of finished goods from production to warehouse for optimal stocking.
- Promoted workplace safety by maintaining cleanliness in workstations and pallet areas.
- Organized items within warehouse, confirming accuracy of storage placements.
- Prepared shipments by securely packing products while adhering to shipping protocols.
- Employed digital scanners to track conditions and locations of parcels.
- Reported damaged goods immediately, ensuring prompt action from supervisors.
Warehouse Worker
Coca Cola Bottling Co Consolidated
01.2022 - 05.2022
- Maintained up-to-date knowledge of safety procedures and lifting techniques to prevent injuries.
- Ensured strict adherence to safety protocols while operating machinery.
- Organized warehouse space for efficient product storage and accessibility.
- Collaborated with team members when loading large equipment to enhance safety.
- Directed items according to routing schemes using computer-controlled systems for mail sorting.
- Performed cycle counts to ensure accurate inventory records were maintained.
- Operated scanners and computers to track orders and monitor inventory movement.
- Inspected damaged goods prior to disposal or vendor return, ensuring compliance with regulations.
Front Desk Agent
Holiday Inn Express Hotel
12.2021 - 12.2022
- Managed guest check-ins and check-outs, ensuring seamless arrival and departure experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Oversaw daily front desk operations, optimizing workflows to enhance guest satisfaction.
- Developed positive relationships with guests, enhancing loyalty through personalized interactions and follow-ups.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms met quality standards prior to check-in.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Team Member
Denard enterprise
12.2020 - 11.2021
- Ensured compliance with safety standards through thorough assessment of operations.
- Resolved customer issues promptly while maintaining professionalism and adherence to policy.
- Trained new cashiers, enhancing team efficiency and knowledge.
- Processed payments quickly, ensuring accuracy in change and receipt handling.
- Maintained clean kitchen equipment, following sanitation protocols rigorously.
- Coordinated food preparation with kitchen staff for timely service delivery.
- Established strong relationships with colleagues and management for effective collaboration.
- Monitored staff performance, addressing any operational concerns swiftly.
Cashier
Cinnabon
10.2020 - 12.2020
- Ensured cleanliness of work area through daily recovery tasks to optimize productivity.
- Managed cash drawer organization and accuracy in payment processing.
- Promptly greeted customers, responding to questions with professionalism.
- Issued receipts, credits, refunds, or change accurately to enhance customer experience.
Cashier
Burger King
07.2020 - 10.2020
- Maintained organized work area and cash drawer for efficient operations.
- Processed cash and credit card payments, issuing receipts and providing accurate change.
- Ensured cleanliness and organization of check-out areas to enhance store appeal.
- Arranged and replenished displays and merchandise racks to preserve store appearance.
- Executed additional duties as assigned by management, contributing to overall efficiency.
Cleaning Crew Member
Halo Tressure
07.2019 - 06.2020
- Conducted inventory checks for cleaning supplies and compiled necessary product lists.
- Sanitized high-touch surfaces, including doorknobs and light switches, with approved disinfectants.
- Scrubbed walls to eliminate scuff marks and stains, enhancing facility appearance.
- Collected and transported trash bags to designated disposal areas, maintaining cleanliness.
- Completed routine maintenance inspections, reporting critical repairs to management.
- Cleaned bathrooms thoroughly, ensuring hygiene of toilets, sinks, and mirrors.
- Swept, mopped, vacuumed floors, and dusted surfaces to promote a clean environment.
- Followed company policies regarding uniform, performance standards, and security protocols.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
- Improved overall team productivity with proper time management and prioritization of tasks.
Education
GED -
Central Piedmont Community College
Charlotte, NC05-2023
Skills
- Cleaning techniques and sanitation
- Inventory management and stocking
- Safety compliance and procedures
- Equipment operation and maintenance
- Time management and prioritization
- Customer service and support
- Team collaboration and building
- Problem solving and conflict resolution
- Workplace organization and safety
- Communication skills and effective dialogue
- Attention to detail and accuracy
- Staff training and development
- Willingness to learn and self-motivation
- Cash handling and payment collection
- Multitasking abilities and organization skills
- Professionalism and courtesy in service
- Patience, empathy, and good judgment
- Quick decision making under pressure
- Loading and unloading
- Problem-solving skills
- Guest accommodations
- Listening skills
About me
I'm Monique Pauley, a diligent and results-driven individual who consistently delivers value in every setting. I approach my work with professionalism and dedication, thriving in both independent and team-oriented environments. I'm confident that hiring me would be a decision you wouldn't regret.
Timeline
Warehouse Team Member
FedEx
06.2023 - 09.2023
Warehouse Worker
Coca Cola Bottling Co Consolidated
01.2022 - 05.2022
Front Desk Agent
Holiday Inn Express Hotel
12.2021 - 12.2022
Team Member
Denard enterprise
12.2020 - 11.2021
Cashier
Cinnabon
10.2020 - 12.2020
Cashier
Burger King
07.2020 - 10.2020
Cleaning Crew Member
Halo Tressure
07.2019 - 06.2020
GED -
Central Piedmont Community College
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