Monique Perry
Forney,TX
Summary
Hospitality Manager, offering over 10 years' experience in restaurant management, sales, and event management. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.
Overview
13
13
years of professional experience
Work History
Banquet Captain/F & B Supervisor
AC Hotel By Marriott By The Galleria
Dallas, TX
01.2019 - 02.2021
- Overseer of all Banquet Operations and staff
- Promoted from Banquet Captain to F & B Supervisor within first 90 days of start date
- Responsible for all banquet staff training and on-boarding process
- Ensures the set up for each event is followed exactly according to the banquet event order
- Meets with client upon arrival for each event to review time line of service and if they have any last minute requests
- Reviews menu and plating of each meal with the Executive Chef to ensure all guests dietary needs are met
- Responsible for taking inventory and making vendor orders for all banquet supplies
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Created SOP's for all banquet staff upon their arrival, during events and before their departure
- Ensures each event is executed flawlessly and guests have an overall memorable experience
VIP Bartender/Catering
Levy Restaurants At The American Airlines Center
Dallas, TX
05.2015 - Current
- Bartender for season ticket holders and all VIP guests.
- Complete daily inventory and maintain pars for weekly events.
- Create specialty drinks for guests and private events.
- Set-up and break down of all events.
- Cooperated with management to ensure all guest needs are met.
- Provide attentive service and proactively assess guest needs.
Lead Bartender/Special Events
Legends at AT&T Stadium
Arlington, TX
08.2014 - Current
- Maintained specific par levels for each event
- Lead bartender on suites silver level
- Completed bank drops and maintained specific cash amounts at all times
- Trained all new bartenders on suites silver level
- Communicated well and utilized strong interpersonal skills to establish positive relationships with guests and employees
- Coordinated and monitored event timelines to ensure compliance with deadlines
Restaurant Manager/Banquet Manager
Moxie's Grill & Bar/Sandman Signature Hotel
Plano, TX
05.2017 - 12.2018
- Oversaw all banquet operations
- Prepared and reviewed event budgets with clients and negotiated pricing
- Recruited all banquet staff for brand new property opening and responsible for all event training
- Generated all banquet sales and exceeded all revenue goals consistently
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
Food And Beverage Suites Manager
Lone Star Park
Grand Prarie, TX
03.2016 - 01.2018
- Involved in the creation of BEO forms for all private and public suites
- Created schedules for all FOH and catering staff
- Collaborated with sous chefs to ensure proper wine and menu selections for all events
- Exhibited thorough knowledge of food, beverages, supervisory duties, service techniques, and guest interactions
- Fostered close relationships with various vendors to give clients custom selections for various events
- Recruited, hired, and trained new employees for the Suites Food and Beverage Department
Event Operations Supervisor
Worthington Renaissance Hotel
Ft.Worth, TX
01.2014 - 09.2015
- Coordinated special events, meetings, and dinners.
- Hired venue interior designers to cater to clients specific needs.
- Managed floor staff to ensure client satisfaction in a speedy and friendly manner.
- Liaised between the sous chef, servers, catering managers, vendors, and event host.
- Reviewed guest count for events, type of event, and room layout.
Bartender/Server/Banquets
Gaylord Texan Hotel & Resort
Grapevine, TX
05.2014 - 01.2015
- Acted as seasonal server at Zeppole's.
- Served as bartender at Old Hickory.
- Created specialized holiday cocktails.
- Resolved problems or concerns to the satisfaction of all involved parties efficiently.
- Opened, performed bar set-up, and completed all closing duties.
- Developed and maintained exceptional customer service standards.
- Received handwritten letter from vice president of Gaylord commending outstanding customer service.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Supervisor/Bartender/Server
Omni Dallas Hotel
Dallas, TX
06.2012 - 10.2014
- Developed sales incentives and contests with prizes to drive sales for specific products and promote the venue.
- Facilitated constant contact with beverage vendors to offer newest and trendiest drinks on the market.
- Performed checkouts of servers and bartenders to ensure that all transactions were accounted for.
- Worked in banquets department for special events.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
Associate of Applied Science -
Brown Mackie College
Euless, TX2014
Skills
- Customer service
- Written and verbal communication
- Sales techniques
- Food sanitation guideline knowledge
- Event planning
- Process improvement
- Staff Leadership
- Training and Recruitment
- Business Development
- Vendor Management
Accomplishments
- Graduated Stepping Up Program at Omni Hotels and Resorts.
- Promoted to Supervisor at Omni Hotels and Resorts.
- Received numerous outstanding service awards from Gaylord and Omni Hotels and Resorts.
- Completed trainer certification.
- Created new incentive programs to top sales representatives.
- Promoted to Event Operations Supervisor at Worthington Renaissance.
- Promoted to Bar Manager at Dave & Buster's.
- Promoted to Sales Manager at Onvisource.
- Increased sales volume by adding 21 new accounts in assigned territory.
Timeline
Banquet Captain/F & B Supervisor
AC Hotel By Marriott By The Galleria
01.2019 - 02.2021
Restaurant Manager/Banquet Manager
Moxie's Grill & Bar/Sandman Signature Hotel
05.2017 - 12.2018
Food And Beverage Suites Manager
Lone Star Park
03.2016 - 01.2018
VIP Bartender/Catering
Levy Restaurants At The American Airlines Center
05.2015 - Current
Lead Bartender/Special Events
Legends at AT&T Stadium
08.2014 - Current
Bartender/Server/Banquets
Gaylord Texan Hotel & Resort
05.2014 - 01.2015
Event Operations Supervisor
Worthington Renaissance Hotel
01.2014 - 09.2015
Supervisor/Bartender/Server
Omni Dallas Hotel
06.2012 - 10.2014
Associate of Applied Science -
Brown Mackie College
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