Monique Phillips
Stafford,VA
Summary
As a dedicated Operations Manager with over 12 years of experience, I specialize in directing, coordinating, and enhancing internal organizational processes. My background in program and talent management equips me with the skills to streamline operations and drive efficiency. I am a critical thinker, adept at identifying and implementing solutions to complex problems, ensuring that every challenge is met with a strategic and effective approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manger
U.S. Army
03.2024 - Current
- Provided operational support to 10 branches and over 150 soldiers and civilians across 12 states and the District of Columbia. I reviewed the Battalion Defense Training Management System metric, distributed external taskings to subordinate branches, and reviewed all deployment and medical readiness.
- Pulled weekly reports tracking medical readiness and training metrics. Utilized this data to push out routine reports to subordinate branches, and brief senior leaders; resulting in 90% overall medical and training readiness for the Battalion.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led the creating and implementation of the first surgical annual training exercise. Managing logistics, personnel, patient caseload, and daily operations. Resulting in the successful provision of surgical services to over 20 clients in one week.
Retention Specialist
U.S. Army
02.2021 - 03.2024
- Managed the Brigade retention program for 500+ soldiers across 26 states; developed and disseminated a comprehensive database to 15 subordinate specialists, provided quarterly training, and ensured policy adherence and improved retention rates.
- Utilized Army human resources programs, databases, and record keeping programs to create and implement a comprehensive database for tracking soldiers entering their reenlistment window.
- Developed and implemented the standard operating procedure for the Brigade retention program, establishing a streamlined and structured approach for identifying and contacting soldiers entering their reenlistment window. This procedure provided clear guidance for managing the reenlistment process, enhancing efficiency and supporting retention goals across the brigade.
- Negotiated over 400 contract renewals for soldiers to continue their Army careers. Successfully met the brigade retention metrics for three fiscal years.
Veterinary Center Practice Manager
U.S. Army
07.2021 - 06.2023
- Managed day to day operations at the largest Role III Army veterinary referral center on the East Coast, providing comprehensive clinical care, surgery, hospitalization, and medical management to over 300 Government-Owned Animals, and 15,000 Privately Owned Animals.
- Improved patient care and personnel management by restructuring appointment schedules, reallocating staff, and establishing weekly meetings and monthly training. Quarterly metric reviews led to a 10% increase in outpatient visits for the year.
- Initiated the hiring process for various positions, reviewed resumes, conducted interviews, made final hiring decisions, and oversaw the onboarding process with the human resources department. Provided training for all positions within the veterinary center, conducted annual performance reviews, reviewed and approved timecards.
- Streamlined financial operations by auditing daily reports, resolving discrepancies, reviewing high-risk purchases, and conducting monthly transaction audits, achieving 100% on-time certification. Provided income statement briefings to ensure budget alignment, managed accounts receivable/payable, income, expenses, and accruals, and maintained key relationships with eight financial managers across agencies. Generated error-free monthly OMA reports for the Department of Defense and United States Secret Service
Senior Team Leader
U.S. Army
10.2020 - 06.2021
- Successfully balanced and managed practice manager and senior team leader roles while supervising six soldiers and three civilians, overseeing day to day operations for veterinary services and food defense missions.
- Created and implemented standard operating procedures that achieved financial solvency for the clinic within 90 days, subsequently generating a 5% profit within the first 6 months.
- Managed a budget of over $200,000 for the procurement and maintenance of veterinary and food inspection equipment, ensuring adherence to fiscal guidelines and regulations.
- Oversaw the food protection and defense operations, totaling over $45 million worth of Class I subsistence 40 facilities spread over four installations, covering three commissaries and the United States Naval Academy.
Veterinary Clinic Practice Manager
U.S. Army
03.2018 - 10.2020
- Supervised three employees and managed day to day operations, including supplies ordering, allocation, and medical equipment. Provided comprehensive veterinary care to seven Military Working Dogs and over 2,500 Privately Owned Animals, reviewed and maintained electronic health records, and submitted financial documents.
- Boosted clinic net revenue and sales by 12% through streamlined operations, reduced labor costs, and removal of procedural redundancies. Implemented a financial plan that improved fiscal health, enabling annual 5% raises. Maintained error-free daily financial reporting, audited purchase card transactions, approved high-risk purchases, managed budgets, and procured new equipment to enhance efficiency.
- Initiated new hiring measures, conducted interviews, exercised hiring authority, and coordinated onboarding with the Human Resources department. Conducted training for every role within the vet clinic; performed annual performance evaluation and developed performance improvement plans.
Animal Care Specialist
U.S. Army
09.2015 - 03.2018
- Served as a senior animal care specialist in the Surgical and Radiology Departments, contributing to the medical care of over 1,500 Military Working Dogs for the Department of Defense and Transportation Security Administration, while managing healthcare records across three different electronic platforms.
- Managed the surgical department, identified a backlog of 100 surgical cases, developed and executed a plan to clear the backlog within two months.
- Revised and implemented the standard operating procedures for medical evaluations int he procurement process of working dogs; resulting in the successful procurement of over 700 dogs within ten months.
- Identified declining technical skills among animal care specialists and developed a rotational program for soldiers to switch departments every 90 days; improving proficiency and performance across all hospital departments.
Education
No Degree - Health Sciences
Purdue Global University
06-2025
Project Management- 5 Day Boot Camp
Project Management Institution
09-2024
Army Public Health Course
08-2022
Army Advanced Leaders Course
02-2022
Army Master Resilency Trainer- Level 1
12-2021
Army Equal Opportunity Leader Course
10-2021
Army Basic Leader Course
05-2015
Skills
- Policies and procedures implementation
- Project management abilities
- Purchasing and procurement
- Cross-functional communications
- Process improvement strategies
- Budgeting and cost control
Certification
- Project Management Professional (PMP) - Project Management Institute. (In Progress)
Timeline
Operations Manger
U.S. Army
03.2024 - Current
Veterinary Center Practice Manager
U.S. Army
07.2021 - 06.2023
Retention Specialist
U.S. Army
02.2021 - 03.2024
Senior Team Leader
U.S. Army
10.2020 - 06.2021
Veterinary Clinic Practice Manager
U.S. Army
03.2018 - 10.2020
Animal Care Specialist
U.S. Army
09.2015 - 03.2018
No Degree - Health Sciences
Purdue Global University
Project Management- 5 Day Boot Camp
Project Management Institution
Army Public Health Course
Army Advanced Leaders Course
Army Master Resilency Trainer- Level 1
Army Equal Opportunity Leader Course
Army Basic Leader Course
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