Monique Price
San Francisco,CA
Summary
Proven leader with a track record of enhancing safety and customer satisfaction. Skilled in access control management and interpersonal communication, adept at multi-tasking and prioritizing to achieve results. Demonstrated ability to improve operational efficiency and resolve issues, ensuring a positive environment for all.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
San Francisco, CA
10.2022 - Current
- Ensure swift response to all types of security incidents, including emergencies and criminal actions.
- Compiled detailed records of incidents in logs and reports.
- Coordinated staff schedules and streamlined payroll processes.
- Managed client relationships effectively.
- Developed and implemented security policies and procedures to enhance safety measures.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
YMCA Family Resource Center
San Francisco, CA
08.2019 - 03.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated appointments, meetings and conferences.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Customer Service Agent
Hertz
South San Francisco, CA
08.2016 - 02.2019
- Identified needs of customers promptly
- Drafted contracts, explained terms to customers and acquired signatures.
- Processed rentals and collected associated payments.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Resolved customers' complaints regarding products or services.
- Answered customer questions to maintain high satisfaction levels.
Education
High School Diploma -
Abraham Lincoln
San Francisco, CA05.2011
Skills
- Strong Interpersonal Skills
- Task Management
- Access Management Oversight
- Customer Support Expertise
- Comprehensive report writing
- Staffing and scheduling
- Employee schedule coordination
- Operational effectiveness
Timeline
Security Supervisor
Allied Universal Security Services
10.2022 - Current
Administrative Assistant
YMCA Family Resource Center
08.2019 - 03.2021
Customer Service Agent
Hertz
08.2016 - 02.2019
High School Diploma -
Abraham Lincoln
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