Monique Price
Wyandotte,MI
Summary
Customer Service Professional bringing exceptional oral and written communication, active listening and analytical problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for adaptability and possess qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Life Enrichment/Activity Coordinator
Northville Manor
08.2023 - 01.2024
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
- Implemented creative problem-solving strategies when faced with unexpected challenges or changes in circumstances during planned activities.
- Evaluated participant progress over time, adjusting programming and support levels accordingly to ensure continued growth and development.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Teacher/Life Enrichment Assistant
N.G.B.T. We Care Child Care Center
07.2020 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Increased parental involvement in students' education by organizing regular communication and events.
MSR/Customer Service Banker
Zeal Credit Union
07.2018 - 07.2020
- Assisted customers in opening new accounts, processed loan, mortgage, vehicle and credit applications.
- Handled escalated customer inquiries, diffusing tense situations while providing exceptional service.
- Implemented effective cross-selling strategies, leading to increased product sales and revenue generation.
- Oversaw daily branch operations, consistently meeting or exceeding performance targets and benchmarks.
- Maintained up-to-date knowledge of banking regulations and compliance requirements, ensuring accurate processing of transactions.
- Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times.
- Managed high-volume call center, maintaining exceptional service standards for all customers.
Education
Business Administration AB Degree - Business Administration And Management
Henry Ford College
Dearborn, MI08-2025
High School Diploma -
Catherine Ferguson Academy
Detroit, MI07-1998
Skills
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Financial Reporting
- Written Communication
- Professionalism
- Decision-making
- Team Building
- Organizational Skills
Timeline
Life Enrichment/Activity Coordinator
Northville Manor
08.2023 - 01.2024
Teacher/Life Enrichment Assistant
N.G.B.T. We Care Child Care Center
07.2020 - 06.2023
MSR/Customer Service Banker
Zeal Credit Union
07.2018 - 07.2020
Business Administration AB Degree - Business Administration And Management
Henry Ford College
High School Diploma -
Catherine Ferguson Academy
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