Monique Pryor
Katy,TX
Summary
Dynamic Front Office Manager with extensive experience at Marriott, excelling in operational oversight and revenue analysis. Proven track record in contract negotiation and team management, fostering a positive workplace culture. Adept at leveraging data to drive growth opportunities and enhance customer service, ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Front Office Manager, AGM, Director of Operations,
Marriott, IHG, Choice, Hilton, HEI, All Brands
All Cities, All States
01.2010 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Implemented quality control measures to uphold company standards.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Negotiated contracts with vendors and service providers for front office operations.
- Prepared reports for upper management regarding operational successes or issues that need attention.
- Developed lucrative relationships with clients to promote future business opportunities.
- Analyzed data from multiple sources such as surveys or customer feedback forms in order to identify areas needing improvement or growth opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Business Administration and Management
University of Phoenix
Houston, TX09-2005
Associate of Applied Science - Business Administration And Management
Central Texas College
Killeen, TX12-2001
Skills
- Team management
- Operational oversight
- Revenue analysis
- Regulatory compliance
- Contract negotiation
- Quality control
- Employee training
- Customer service
- Relationship building
- Complex Problem-solving
- Proficient in Fosse, Onque, PEP, Lightspeed, Opera, Choice Advantage, Delphi
- Inventory control
- Contract negotiations
- Cross-functional team leadership
- Professional and courteous
- Hospitality services
- Managing operations and efficiency
- Payroll and budgeting
- Revenue growth
- Positive attitude
- Staff development
References
References available upon request.
Timeline
Front Office Manager, AGM, Director of Operations,
Marriott, IHG, Choice, Hilton, HEI, All Brands
01.2010 - Current
Bachelor of Science - Business Administration and Management
University of Phoenix
Associate of Applied Science - Business Administration And Management
Central Texas College
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