Summary
Overview
Work History
Education
Skills
Timeline
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Monique Quinones

San Antonio,TX

Summary

Enthusiastic and detail-oriented professional with strong interpersonal, organizational, and problem-solving skills. Proven ability to effectively manage projects within set timelines and budgets. Valued for collaborative teamwork and autonomous work capabilities. Proficient in Microsoft Excel & Office, SAP, Workday Financial Management, Dematic Sprocket Enterprise Asset Management, and Karmak.

Overview

14
14
years of professional experience

Work History

Service Advisor

FleetPride Inc.
09.2024 - 05.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Administrative Assistant/Service Writer

San Antonio Thermo King
08.2023 - 08.2024
  • Responsible for facilitating transactions between companies and their customers.
  • Perform duties like tracking repairs, processing warranties, updating customer records, preparing cost estimates, answering customer inquiries, and scheduling technicians.
  • Demonstrate product knowledge, customer service orientation, organization skills, computer competencies, and communication.

Fleet Maintenance Coordinator

Sysco Central Texas
01.2014 - 06.2023
  • Performing the computer keying of all maintenance records and repairs on fleet equipment into the maintenance software, answering phone calls from delivery associates and vendors regarding breakdowns, parts ordered, parts deliveries, fuel deliveries, and other fleet maintenance related duties.
  • Input all purchase orders into maintenance software
  • Utilizing Accounting 3-way-match between receiving documents, invoices, and purchase orders
  • Invoice management including: resolving vendor issues, verifying quantity to inventory, analyzing costs for best practices
  • Enter all work orders into maintenance software
  • Direct phone calls to the fleet managers or others as needed
  • Identify problems and propose solutions to other members of management for improved shop efficiency
  • Work directly and indirectly with other departments within Sysco
  • Maintain and review the inventory of parts and supplies
  • Analyze prices from vendors
  • Work with maintenance tracking software to ensure all equipment is scheduled for preventative maintenance (PM) and other maintenance as needed
  • Assign backhaul pickups throughout the day
  • Receive incoming calls from drivers, associates, and customers and be able and willing to answer all questions
  • Keep management informed of all activities concerning the Operations departments.

Outbound Warehouse Clerk for Night Sales Accounting

Sysco Central Texas
10.2011 - 01.2014
  • Run reports necessary for the nights workload (Special instructions, Special Orders items, Handstack Report)
  • Examine all double-check customers and have the loads reserved
  • Inspect loads that are designated on the special instructions report
  • If waiting on pallets, spot check the pallets that are already located on the loading dock
  • Verify that the special order items are selected and placed on the correct pallet
  • Validate that the weights are correct on the catch weight variation report
  • Check any reshipped orders if necessary
  • Review any new accounts that are being delivered
  • Gather all paperwork from the course on the night and place it in the Manager's mailbox
  • Fill out the checker audit spreadsheet to track work for the night
  • Research product that could not be found via a short chaser (warehouse out) Perform additional duties as assigned

Education

HS Diploma -

Gen Douglas Macarthur Senior High School
San Antonio, TX
01.1999

Skills

  • Workday

  • Order Entry

  • Microsoft Excel (10 years)

  • Microsoft Office (10 years)

  • Computer skills

  • Multitasking and organization

  • Vehicle assessment

  • Attention to detail

  • Excellent communication

  • Service estimates

  • Vehicle inspection

  • Parts ordering

  • Strong customer service

  • Account management

Timeline

Service Advisor

FleetPride Inc.
09.2024 - 05.2025

Administrative Assistant/Service Writer

San Antonio Thermo King
08.2023 - 08.2024

Fleet Maintenance Coordinator

Sysco Central Texas
01.2014 - 06.2023

Outbound Warehouse Clerk for Night Sales Accounting

Sysco Central Texas
10.2011 - 01.2014

HS Diploma -

Gen Douglas Macarthur Senior High School

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Monique Quinones