Monique Quinonez
El Paso,Tx
Summary
Motivated and dedicated individual seeking a dynamic role where I can engage in both desk and active tasks. Passionate about helping others and pushing myself to grow professionally. Aiming to leverage my skills in customer service, leadership, and multitasking to contribute to a company that values both teamwork and creativity. Interested in taking on a leadership position to further develop my potential as a role model and mentor.
Overview
10
10
years of professional experience
Work History
Chronic Care Management
Advance Neurology Epilepsy and Sleep Center
El Paso Tx
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked with eClinicalWorks (eCW) and NovoClinical systems to document and manage patient information.
- Made outbound calls to patients and handled incoming calls regarding care coordination and follow-ups.
- Scheduled and coordinated patient appointments.
- Assisted in supporting patients with chronic conditions through Chronic Care Management programs focused on:
- Improving health outcomes
- Reducing hospitalizations and emergency visits
- Enhancing quality of life
- Supporting patients in managing long-term conditions effectively
- Managed 40/50 calls a day
Customer Service & Sales
Lowe’s home improvement
El Paso, Texas
12.2015 - 08.2025
- Delivered exceptional customer service across various departments (paint, home decor, appliances, pro services).
- Built and maintained positive customer relationships, addressing complaints, and ensuring satisfaction.
- Demonstrated products and assisted customers in product selection, contributing to a positive store experience.
- Promoted credit and loyalty programs, meeting or exceeding sales goals.
- Managed online and parcel orders, ensuring timely packing and shipment.
- Leadership & Team Collaboration
- Acted as a role model for colleagues, demonstrating excellent work ethics and customer service.
- Provided mentorship to newer team members, helping them to improve efficiency and meet department goals.
- Managed multiple tasks in a fast-paced retail environment, including restocking, maintaining cleanliness, and order fulfillment.
- Collaborated with contractors to ensure smooth and efficient service within the pro services department.
- Organization & Time Management
- Successfully balanced a variety of tasks such as stocking shelves, handling customer complaints, and processing orders.
- Managed time effectively to prioritize daily tasks and ensure all responsibilities were met by the end of each shift.
- Worked in multiple departments, gaining experience in various aspects of retail and improving overall store operations.
Education
Associate of Science - Medical Laboratory Technician
Southwest University
El Paso, TXSkills
- Technical Skills
- Microsoft Excel
- Microsoft PowerPoint
- Cash Handling & Register Operation
- Cash Office Procedures
- Retail Sales Management
- Inventory Control
- Merchandising
- Order Management (Parcel & Online Orders)
- Soft Skills
- Leadership & Team Management
- Communication (Verbal and Written)
- Phone Etiquette & Customer Relations
- Organizational Skills
- Time Management
- Multitasking
- Problem Solving & Brainstorming
Additional information
Bilingual: English and Spanish
Additional information
Strong desire to expand knowledge and take on leadership opportunities.
Timeline
Chronic Care Management
Advance Neurology Epilepsy and Sleep Center
04.2025 - Current
Customer Service & Sales
Lowe’s home improvement
12.2015 - 08.2025
Associate of Science - Medical Laboratory Technician
Southwest University