Monique Ramos
Ruidoso,NM
Summary
Results-driven Small Business Owner with a strong track record in customer relations and service excellence. Proven leader skilled in streamlining operations, reducing costs, and enhancing organizational efficiency through decisive problem-solving and sound judgment. Highly organized professional adept at managing multiple priorities while fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Self
01.2018 - 01.2025
- Embroidery and screen printing business
- Finalized customer orders. Getting product out in the timeframe required.
- Engaged with customers to build relationships and enhance satisfaction in order to keep their business in the future.
- As a business owner, I had to make sure that production ran smoothly, efficiently and most important, correctly.
- I maintained business records and most accounting.
- Maintained marketing to bring in more customers.
Retail Store Owner
Self
08.2021 - 12.2023
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Developed and implemented marketing strategies to enhance customer engagement and drive sales.
- Trained and mentored staff, fostering a collaborative team environment focused on customer service excellence.
- Analyzed sales trends to identify growth opportunities, adjusting merchandise offerings accordingly.
- Oversaw financial management, including budgeting, expense tracking, and profit analysis to maximize profitability.
- Implemented efficient store layouts and merchandising strategies to improve customer experience and increase foot traffic.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
Sales Associate
Home Town Sears
01.2017 - 10.2017
- Delivered exceptional customer service to ease the sale of household equipment.
- Assisted in organizing customer orders coming in and going out.
- Assisted in managing inventory levels, ensuring product availability and organization.
- Maintained store cleanliness
Education
No Degree - Business
Western New Mexico University
Silver City, NMNo Degree - Education
Eastern New Mexico University
Ruidoso, NMNo Degree - Graphic Design
Santa Fe Community College
Santa Fe, NMSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Computer skills
- Customer relationships
Timeline
Retail Store Owner
Self
08.2021 - 12.2023
Small Business Owner
Self
01.2018 - 01.2025
Sales Associate
Home Town Sears
01.2017 - 10.2017
No Degree - Business
Western New Mexico University
No Degree - Education
Eastern New Mexico University
No Degree - Graphic Design
Santa Fe Community College